Computer Support Associate I - Infrastructure

CTC; Waterloo (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

CTC in Waterloo, IA is seeking an on-site IT support specialist to provide Tier 2 deskside assistance for a computing environment. You will image machines, manage assets, respond to ServiceNow tickets, and help maintain security and productivity across user communities.

Recent graduates are welcome to apply, with a focus on strong administrative skills and basic technical knowledge in computing and networking concepts.

Qualifications

• Onsite deskside Tier 2 support for Waterloo location with imaging and asset management.
• Imaging computers, replacing printer toner, disposing of outdated assets, and responding to service tickets.
• Knowledge of computing and networking concepts; strong knowledge of MS Office and intranet usage.
• 1 year IT experience preferred, but recent college graduates will be considered.

Responsibilities

• Provide onsite deskside Tier 2 support for the Waterloo location.
• Imaging computers, replacing printer toner, disposing of outdated assets, and resolving ServiceNow tickets.
• Knowledge of computing and networking concepts to support daily operations.
• Support asset lifecycle management and basic security practices.
• Utilize MS Office and intranet/internet tools to assist users.

Skills

Onsite support

Imaging computers

Printer management

Networking basics

MS Office

Tools

ServiceNow

Job description

Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment.

Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

-management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.

Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.

Responsible for effective e-mail communications and ability to create and maintain basic documents/records

Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

Applies some technical knowledge in the support of processes or operations

• Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following dutiesJob Duties:
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered