Desktop Support Specialist

Harvey Nash

Nashville (TN)

On-site

USD 30,307 - 31,684

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading technology staffing firm is seeking a Desktop Support Specialist to provide and facilitate technology support for client employees. The role involves diagnosing and resolving customer requests, monitoring system health, and training customers in hardware and software. Ideal candidates will possess strong customer service skills and the ability to work both independently and within a team. This contract position offers competitive pay in Nashville, Tennessee.

Qualifications

Great customer service skills, understanding the role of being the 'Voice of the Customer'.
Ability to identify and lead resolution of problems to provide better service.
Excellent organizational skills and attention to detail.

Responsibilities

Diagnose and resolve customer requests.
Monitor system health checks and maintenance tasks.
Train and orient customers in hardware and software usage.

Skills

Customer service skills

Organizational skills

Problem resolution

Experience working independently

Experience with Microsoft products

Job description

This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $23.00/hr

This position provides and facilitates support of technology issues encountered by Client employees and departments in a 24/7 environment. This position additionally monitors Client environmental and network systems for stability and continuation of service(s).

Scope of Work

Diagnose and resolve/escalate customer requests.
Perform or monitor system health checks or maintenance tasks following established procedures.
Understand job scheduling tools, activation, monitoring, and storage.
Maintain and convey basic knowledge of server operating systems, file systems, data center critical infrastructure, and basic data recovery.
Maintain and convey basic knowledge of Networking protocols, principles, and concepts.
Convey information concerning critical issues clearly and concisely to appropriate personnel.
Understand the installation, configuration and ongoing usability of computing devices, peripheral equipment and software.
Perform network and computing device troubleshooting remotely where possible.
Escalate unresolved issues in accordance to established guidelines.
Train and orient customers in use of hardware and software as needed.
Be available to answer phones at all times.
Take ownership of, and resolve/action customer emails within established timelines.

Education and Experience

Required Knowledge/Skills/Abilities:
- Great Customer service skills, understanding the role of being the “Voice of the Customer”
- Excellent organizational skills and detailed oriented
- Experience working in a team environment as well as the ability to work independently
- Ability to identify and lead resolution of problems to provide better service to customers.
- Responds to customer requests or inquiries in a timely manner using established methodologies and practices.

Preferred Knowledge and Skills

Experience with contact centers, and or Helpdesk.

Experience using, and troubleshooting Microsoft products such as Windows, Office, etc.
Experience working in a fast pace environment.

Security Requirements

ITS Security Requirements: Selected candidates must agree to and sign the ITS Non-Disclosure Policy, ITS Employee Security Policy and successfully pass a Criminal Record Background Check performed by the Clientpolitan Nashville Police Department that includes:
An identity verification
A state of residency check for the last ten (10) years
A National Criminal Information Center (NCIC) record and fingerprint check

Seniority level