Desktop Support Engineer

Harvey Nash; Frankfort (KY); On-site; USD 28,929 - 31,684; Full time

Job summary

A technology services provider is seeking a Help Desk Technician for a long-term contract in Frankfort, KY. The role involves first-level support for various technologies, troubleshooting issues, and assisting with the Criminal Justice Information System. Ideal candidates will have moderate computer skills, the ability to work well under stress, and teamwork capabilities. This position offers a pay range of $21.00/hr - $23.00/hr.

Qualifications

• Moderate computer and software skills.
• Ability to work in a team atmosphere.
• Ability to handle stressful situations.
• Working knowledge of Windows operating systems.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Be the first contact for incoming help desk calls and create tickets.
• Troubleshoot problems with desktops, notebooks, printers, and network connectivity.
• Use remote tools to help fix hardware and software issues.
• Collect data for support personnel and create tickets for Tier 2 support.
• Assists with and maintains the Criminal Justice Information System (CJIS) network.

Skills

Computer and software skills

Teamwork

Stress management

Working knowledge of Windows

Working knowledge of Microsoft Office

Job description

Harvey Nash provided pay range

This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $23.00/hr

Job Title: Help Desk Technician (3rd Shift)

Location: Frankfort, KY

Duration: Long- Term Contract employment

Shift Hours: Wednesday – Saturday 12:30 am – 11:00 am

Seeking individuals to work on the Help Desk (Tier 1) as a help desk technician. The Help Desk is a 24/7/365 support center for all network and system operations.

• Occasional temporary changes in shifts are possible to provide adequate coverage. Temporary changes will be coordinated with the contract employee first.
• When other shifts open, seniority is used to fill those shifts.
• The first month on the job will be day shift (Monday – Friday, 8:00am – 4:30pm) to allow for training before moving to permanent shift days/time.

Key Responsibilities

• Main responsibility is to be the first contact for incoming help desk calls and create tickets.
• Troubleshoot problems with desktops, notebooks, Mobile Data Terminals, in-car video recorders, printers, network connectivity, other law enforcement technology, etc.
• Use remote tools to help fix hardware and software issues.
• Collects data for support personnel and creates tickets for Tier 2 and above support.
• Performs other standard help desk and operational functions, including entering, executing, and monitoring production systems.
• Assists with and maintains the Criminal Justice Information System (CJIS) Kentucky network.
• Performs other tasks and duties as assigned or needed by the agency.

Preferred Knowledge/Skills/Abilities

• Moderate computer and software skills.
• Ability to work in a team atmosphere.
• Ability to handle stressful situations.
• Working knowledge of Windows operating systems.
• Working knowledge of Microsoft Office applications.
• Ability to receive training and retain new knowledge.
• Ability to be professional and courteous.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Government Relations Services