Senior Client Support Engineer

BGSF

Nashville (TN)

On-site

USD 71,000 - 81,000

Full time

14 days+

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Job summary

A leading company is seeking a Senior Client Support Engineer to provide primary technical support, troubleshoot issues, and enhance the knowledge base. The role involves user-friendly communication and collaboration across technology teams, ensuring effective problem resolution.

Qualifications

Must be comfortable communicating with users at their technical level.
Must be able to adapt quickly to a challenging environment.

Responsibilities

Troubleshoot hardware, software, and system issues.
Create and keep documentation for all systems services.
Support department activities with regular and prompt attendance.

Skills

Advanced troubleshooting knowledge

Collaboration

Proficient usage of office applications

Advanced knowledge of Active Directory

Experience troubleshooting/supporting Outlook

Meticulous writing skills

Tools

Microsoft Office

Adobe

Azure

PowerShell

SCCM

Job description

This range is provided by BGSF. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$34.00/hr - $39.00/hr

We are seeking a Senior Client Support Engineer for an exciting opportunity!

The Sr. Client Support Engineer will serve as the primary technical support resource, troubleshooting hardware, software, and system issues while documenting solutions and enhancing the knowledge base. Acts as the “Face of IT,” ensuring clear, user-friendly communication and strong collaboration across technology teams.

Responsibilities:

Work Incidents that come into our queue and aid customers in getting back up and running.
Work Service requests in our queue and aid in fulfilling the user’s request or routing to the proper group to have the request worked.
Create and keep documentation for all systems services by the Solution Center.
Install and support audio/visual equipment for conference rooms.
Aid in the identification of outages to engage proper support promptly.
Help with identifying issues that arise with technicians at Level 1 Managed Service Provider: Logging, Troubleshooting, Procedure, etc., and report these issues to the MSP management.
Support department activities with regular and prompt attendance.
Typically, can resolve all complexity of problems. This may involve the use of a problem management database and help desk systems.
Build business relationships across the business to fortify partnerships.

Required Skills:

Advanced troubleshooting knowledge in a server/client Microsoft environment
Collaboration with internal team and across other departments; relationship building.
Proficient usage of office applications such as Microsoft Office, Adobe,
Advanced knowledge of Active Directory, experience with Azure AD user creation, DC’s
Familiarity with Apple and Android mobile devices.
Must be comfortable communicating with users at their technical level.
Experience troubleshooting/supporting Outlook in an exchange environment and cloud.
Must be able to adapt quickly to a challenging environment and juggle multiple priorities.
Meticulous; proficient writing skills for documentation purposes

Competencies: Customer services, Project coordination, process documentation, Active Directory, Azure, Domain Controllers, DNS, DHCP, RDS, Exchange Online, thorough knowledge of SCCM involving endpoint management, Intune, PowerShell, Windows registry, VM’s – Hyper-V, Asset Lifecycle Management, cost controls, and contract tracking.

Seniority level