Information Technology Help Desk

Harvey Nash

Frankfort (KY)

On-site

USD 40,000 - 44,000

Full time

14 days+

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Job summary

A leading company is seeking a motivated Help Desk Technician to deliver first-level technical support. The role involves troubleshooting hardware and software issues, resolving network problems, and ensuring excellent customer service in a fast-paced environment. Ideal candidates should possess strong problem-solving skills and a customer-service-oriented attitude.

Qualifications

1-2 years of experience in a help desk or IT support role.
Familiarity with computer systems and mobile devices.

Responsibilities

Respond to help desk tickets, emails, and phone calls.
Diagnose and resolve basic technical hardware and software issues.
Install, configure, and troubleshoot desktops and laptops.

Skills

Problem Solving

Communication

Customer Service

Education

High school diploma

Associate or bachelor's degree in Computer Science

Tools

ServiceNow

Zendesk

Freshdesk

TeamViewer

AnyDesk

Job description

4 days ago Be among the first 25 applicants

This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $21.00/hr

Job Description

We are seeking a highly motivated and customer-focused Help Desk Technician to provide first-level technical support to internal users. The ideal candidate will be responsible for troubleshooting hardware and software issues, resolving network problems, and delivering excellent customer service in a fast-paced environment.

Key Responsibilities:

Respond to help desk tickets, emails, and phone calls to provide technical assistance and support for incoming queries and issues.
Diagnose and resolve basic technical hardware and software issues.
Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
Support Windows and/or Mac operating systems and commonly used software applications (Microsoft Office, Outlook, etc.).
Escalate unresolved issues to higher-level support staff or external vendors as needed.
Document all support interactions in the ticketing system accurately and timely.
Assist with user account setup, password resets, and access control in Active Directory or similar systems.
Maintain an inventory of IT equipment and assist in asset tracking.
Follow standard procedures for proper escalation and resolution of issues.

Qualifications:

High school diploma or equivalent; associate or bachelor's degree in Computer Science, Information Technology, or a related field preferred.
1–2 years of experience in a help desk or IT support role.
Familiarity with computer systems, mobile devices, and other tech products.
Strong problem-solving and communication skills.
Ability to work independently and as part of a team.
Customer-service oriented with a friendly and professional attitude.

Preferred Skills: