Desktop Support

Ascendion; Nashville (TN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

5 personal days accrued each calendar year

Paid time off benefits

10-15 days of paid vacation time

6 paid holidays and 1 floating holiday per calendar year

Ascendion Learning Management System

Job summary

Ascendion is seeking a Desktop Support professional in Nashville, TN. The role involves providing technical support for Windows 11 systems, assisting with PCs, laptops, and printers, and managing Office 365 issues.

The position offers a competitive salary ranging from $40,000 to $50,000 annually, with comprehensive benefits including medical, dental, and vision insurance, along with a 401(k) retirement plan and paid vacation time. Join us in transforming digital engineering for Fortune 500 clients!

Responsibilities

• Provide technical support for Windows 11 operating systems.
• Support PCs, laptops, and printers.
• Assist with 365 (Office applications) related issues.
• Utilize the ticketing system for issue tracking and resolution.
• Utilize remote tools such as Quick Assist and Teams.
• Support business applications including LARA, MACS3, QlikSense, Citrix Workspace App.
• Ensure Ethernet / TCP/IP connectivity for network operations.

Job description

About Ascendion

Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for the world’s leading brands, solve complex problems and learn new skills, experience the power of transforming digital engineering for Fortune 500 clients, and master your craft with leading training programs and hands‑on experience.

About the Role

Job Title: Desktop Support

Location: Nashville, 37214

Key Responsibilities

• Provide technical support for Windows 11 operating systems.
• Support PCs, laptops, and printers.
• Assist with 365 (Office applications) related issues.
• Utilize the ticketing system for issue tracking and resolution.
• Utilize remote tools such as Quick Assist, Teams, and.
• Support business applications including, LARA, MACS3, QlikSense, Citrix Workspace App, and.
• Ensure Ethernet / TCP/IP connectivity for network operations.

Salary Range

The salary for this position is between $40,000 - $50,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Long‑term disability insurance
• Short‑term disability insurance
• 5 personal days accrued each calendar year
• Paid time off benefits meet the paid sick and safe time laws that pertain to the City/State
• 10‑15 days of paid vacation time
• 6 paid holidays and 1 floating holiday per calendar year
• Ascendion Learning Management System