Senior Client Support Engineer

BGSF

Nashville (TN)

On-site

USD 41,328 - 44,083

Part time

14 days+

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Job summary

A leading IT services firm in Nashville, TN seeks a Client Support Engineer to provide end-user support and resolve technology challenges. The role involves configuring workstations, supporting telecommunication systems, and collaborating with various teams. Ideal candidates should have 2-4 years of IT support experience and proficiency in Microsoft 365, with excellent communication skills needed to simplify tech jargon.

Qualifications

2-4 years' IT support experience preferred.
Solid understanding of troubleshooting operating systems and applications.
Ability to communicate tech jargon clearly.

Responsibilities

Provide end-user support via various channels.
Configure and troubleshoot local/remote workstations.
Collaborate with teams to resolve issues.

Skills

Microsoft 365 proficiency

Customer service skills

PowerShell scripting

Knowledge of Windows OS

SCCM experience

Education

Associate degree or equivalent experience

Tools

Azure Active Directory

Intune

Job description

2 days ago Be among the first 25 applicants

This range is provided by BGSF. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $32.00/hr

We are seeking a Client Support Engineer for an exciting opportunity in Nashville, TN!

The Client Support Engineer is the go-to for resolving associates’ technology challenges. You’ll troubleshoot operating systems, applications, and hardware (desktops, laptops, phones, video conferencing, mobile devices), document solutions, and contribute to our knowledge base. This “Face of IT” role calls for a friendly communicator who can translate tech jargon into plain language and work seamlessly with other technology teams.

Key Responsibilities

Provide end-user support via tickets, calls, emails, IM, and walk-ups through resolution or escalation.
Configure, install, and troubleshoot local/remote workstations, A/V equipment, telecom systems, and mobile devices.
Support user moves/relocations and manage technology assets.
Collaborate with IS teams, vendors, and outsourced support to resolve issues and keep users informed.
Maintain documentation, asset tracking, and identify patterns/outages for escalation.
Act as a trusted advisor, ensuring clear, professional communication and a focus on service.

Qualifications

Associate degree or equivalent experience; 2–4 years’ IT support experience (enterprise environment preferred).
Strong proficiency with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Office productivity tools.
Hands-on experience with SCCM for software deployment, patching, and imaging.
Intermediate to advanced knowledge of Azure Active Directory for managing users, groups, and devices.
PowerShell scripting for automation and system administration tasks.
Experience deploying and managing devices via Intune (endpoint configuration, compliance policies, application management).
Familiarity with Windows OS, Apple/Android devices, A/V equipment, and printers.
Solid customer service, communication, and teamwork skills.

Seniority level