Desktop Support Specialist

ComTec Information Systems (IT)

St. Francisville (LA)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

A leading company in IT services is seeking an IT Field Services Technician/Desktop Support Specialist in St. Francisville, LA. The role involves desktop support, installation, and configuration of operating systems, along with managing ServiceNow requests. Ideal candidates will have 5+ years of technical support experience and strong communication skills. This contract position offers a chance to work in a dynamic environment focused on customer service and technical excellence.

Qualifications

Minimum 5+ years of experience in technical support role.
Proficient in Windows 10 and 11 with a working understanding of LAN/WAN environments.

Responsibilities

Ensure all phases of desktop support are properly coordinated and resolved.
Perform onsite analysis and migration of desktops and laptops.
Provide troubleshooting for hardware and software issues.

Skills

Technical Support

Communication

Windows 10

Windows 11

ServiceNow

Education

A+ Certification

Job description

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Direct message the job poster from ComTec Information Systems (IT)

Title: IT Field Services Technician/Desktop Support Specialist

Location: St. Francisville, LA

Duration: 8+ months

Responsibilities:

Ensure that all phases of desktop support, Refresh, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
Perform onsite analysis and migration of desktops, laptops, and workstations to new systems or environments, ensuring smooth transitions.
Install and configure operating systems (Windows 10/11) on desktops and laptops.
Handle installation, relocation, and configuration of workstations, desktops, and laptops.
Build and configure desktops and laptops to meet customer specifications and requirements.
Ensure safe and efficient transfer of data between systems during migrations or upgrades.
Install and configure print drivers and related print services for customer environments.
Install and configure software applications as required by clients.
Manage ServiceNow Requests and Incident tickets.
Provide troubleshooting for hardware and software issues, identifying and resolving problems efficiently.
Utilize remote user support tools to provide support.
Maintain and complete documentation for all tasks, processes, and procedures performed, ensuring accurate records.
General knowledge of Cisco VoIP phone setup and configurations.
General knowledge of Uninterruptible Power Supply (UPS) devices and their configuration.
Familiarity with OneDrive for file storage, syncing, and backup.
Perform asset recovery and decommissioning of older IT equipment following standard procedures.
Maintain a high level of customer service in all situations

Required Skills:

Minimum 5+ years of experience in technical support role.
Proficient in Windows 10 and 11 with a working understanding of LAN/WAN environments.
Ability to lift up to 50 lbs. and assist with the installation and movement of IT equipment.
Strong oral, written, and interpersonal communication skills with the ability to interact effectively with customers and team members.
Experience with ServiceNow is a plus
A+ certification is recommended but not required.

Seniority level