Field Support Analyst

Educated Solutions Corp; Milwaukee (WI); On-site; USD 38,572 - 39,950; Full time

Job summary

A leading company in commercial real estate is looking for a Field Support Analyst to deliver technical support and customer service across multiple locations. The ideal candidate will have experience in IT support and a strong customer service orientation. This full-time opportunity offers an on-site position with competitive hourly pay and potential for full-time conversion.

Qualifications

• 2-3 years of experience in IT or technical support.
• 5+ years in customer service-related roles.
• Strong written and verbal communication skills.

Responsibilities

• Provide daily desk-side and remote IT support.
• Manage and resolve support tickets timely.
• Assist with the coordination and distribution of hardware.

Skills

Communication

Customer Service

Technical Support

Education

High School Diploma or equivalent

Tools

Microsoft Windows 11

Office 365

InTune

Azure

Active Directory

Job description

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Business Owner/Director of Business Operations/Consultant/Recruiter

Job Title: Field Support Analyst

Employment Time: Full-Time

Our client, a leader in commercial real estate, is seeking a Field Support Analyst to deliver technical support and proactive customer service across multiple locations.This role is onsite and requires local presence. This is a contract opportunity with the potential to convert to a full-time position, paying in the $28-29/hour range, depending on experience.

The key to this role is a solid background in IT support, combined with a strong customer service orientation. The ideal candidate will have experience resolving Level I & II technical issues, supporting hardware/software environments, and assisting with the coordination of equipment across dispersed locations. Candidates must have excellent communication skills and a willingness to collaborate across departments.

Key Responsibilities:

• Provide daily desk-side and remote IT support for users across the organization
• Manage and resolve support tickets in a timely and professional manner
• Assist with the coordination and distribution of hardware throughout the country
• Perform imaging, software installs, and troubleshooting for end-user devices
• Support and administer Microsoft Windows 11, Office 365, InTune, Azure, and Active Directory
• Backup and maintain network files and support antivirus/malware issues
• Perform routine system administration and maintenance tasks
• Assist with inventory tracking and warranty services for software and hardware
• Offer informal training and guidance to team members as needed
• Ensure consistent documentation and follow procedures for compliance and quality

Qualifications

• 2–3 years of experience in IT or technical support roles
• 5+ years in customer service-related roles
• High School Diploma or equivalent with strong technical experience
• Strong written and verbal communication skills
• Ability to analyze, interpret, and respond to complex issues and multiple support scenarios

Preferred but not required

• Microsoft certification (preferred)
• Network+ and Dell Hardware certifications
• Experience working with help desk or ticketing systems
• Strong documentation, reporting, and organizational skills
• Willingness to learn and contribute to team success
• Ability to work independently and as part of a team

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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Inferred from the description for this job

IT SYSTEMS SUPPORT ANALYST ASSOC, FCH - IT CLIENT TECHNOLOGIES

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