Desktop Support Technician

Ledgent Technology

Portland (OR)

On-site

USD 31,684 - 38,572

Full time

14 days+

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Job summary

Ledgent Technology is seeking a Desktop Technician in Portland, OR. This entry-level role offers a unique opportunity to support users across various departments, providing hands-on technical support. Ideal candidates are eager to learn, possess strong communication skills, and are ready to thrive in a dynamic IT environment.

Qualifications

1-2 years of experience in technical support.
Comfortable with Microsoft Windows OS and basic networking concepts.
Excellent customer service and interpersonal skills.

Responsibilities

Provide in-person and remote support for desktops, laptops, printers, and mobile devices.
Travel between departments to troubleshoot and resolve user issues.
Assist in maintaining the broader infrastructure environment.

Skills

Customer Service

Communication

Technical Support

Problem Solving

Job description

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This range is provided by Ledgent Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $28.00/hr

Direct message the job poster from Ledgent Technology

Senior Technical Recruiter/Account Manager at Ledgent Technology

Location: Onsite - Portland, OR

Position Type: Contract to Hire

Hourly Rate: $23-28/hr.

Are you looking for that stepping stone to jump-start your tech career?

Ready to dive into your passion for technology?

Consider yourself a people person with outstanding communication skills?

We're hiring on behalf of a rare client-an organization truly committed to mentoring and investing in the right individual. If you're hungry to learn, dedicated to growing, and ready to roll up your sleeves, this could be the opportunity that launches your IT journey.

About the Role:

We're partnering with a client to find a hands-on, people-oriented Desktop Technician to support a wide range of users across various departments and onsite locations.

This is a fantastic entry point for someone early in their IT career who's eager to learn and thrive in a supportive, real-world environment.

What You'll Be Doing:

Provide in-person and remote support for desktops, laptops, printers, and mobile devices
Travel between departments and buildings to troubleshoot and resolve user issues
Support hardware/software including Apple, Dell, O365, Google Workspace, and Cisco Meraki
Explain fixes clearly to users, share insights with the team, and ask the right questions to uncover root causes
Assist in maintaining the broader infrastructure environment, which includes physical servers, virtual machines, SD-WAN, OSPF, and cloud platforms

Who We're Looking For:

A people person who communicates well and enjoys helping others
Someone curious, dependable, and eager to learn-technical skills can be taught
Comfortable navigating a variety of work environments and adjusting on the fly
Organized, attentive to detail, and capable of maintaining confidentiality (HIPAA experience is a plus)

Preferred Knowledge/Experience:

1-2 years of experience within technical support
Microsoft Windows OS and basic networking concepts (Windows networking systems, internet protocols)
Exposure to common IT infrastructure (servers, firewalls, switches, etc.)
Excellent customer service and interpersonal skills

Additional Notes:

No formal degree required-mindset, attitude, and growth potential matter more
This is an onsite role with travel between local facilities as part of the day-to-day

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level