Desktop Support Specialist

netPolarity, Inc. (Saicon Consultants, Inc.); Nashville (TN); On-site; USD 38,572 - 48,216; Full time

Job summary

A technology consulting firm seeks a Technology Support Specialist I to provide technical support for laptops and mobile devices in Nashville, Tennessee. The ideal candidate will have a Bachelor's degree in Computer Science or related field and 1-3+ years' experience in IT support. Responsibilities include troubleshooting, customer service interactions, and documentation using service management tools. This contract position offers an hourly pay range of $28-$35.

Qualifications

• Bachelor's degree or equivalent work experience in related discipline.
• 1-3+ years of experience in IT product support.
• Experience with desktop tech support and hardware/software installations.

Responsibilities

• Provide on-site technical support for complex technology issues.
• Troubleshoot and maintain laptops and devices.
• Document inquiries and follow up for customer satisfaction.

Skills

Technical troubleshooting

Customer service

Windows OS knowledge

MacOS support

Root cause analysis

Networking troubleshooting

Education

Bachelor's Degree in Computer Science or related discipline

Tools

Service Now

Active Directory

Job description

Overview

Job Title: Technology Support Specialist I

Job Duration: 12+m Contract with potential for conversion

Base pay range: $28.00/hr - $35.00/hr

Company: netPolarity, Inc. (Saicon Consultants, Inc.)

Responsibilities

• Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
• Laptop troubleshooting, maintenance and administration.
• Apple MacBook support and troubleshooting.
• Apple iOS and Android device support; setup and configuration.
• Knowledge and understanding of HP, Xerox and Canon print devices.
• Anticipate and respond to complex technology support issues.
• Strong knowledge and understanding of Win10, Office 365.
• Instant Messaging tools; TEAMS.
• Excellent customer service skills, meeting with users in person to resolve complex technology issues.
• Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
• Analyze the impact of decisions, and guide others through the solution process to satisfy customer, OSTS and Firm needs and objectives.
• Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
• Leverage multiple resources or coordinate with other teams to meet customer needs.
• Facilitate the implementation and support of defined EY Technology solutions.
• Communicate system updates to customers as required.
• Document and track the status of inquiries and follow up to ensure customer satisfaction using Service Now.
• Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
• Use root-cause analysis and troubleshooting at the operational level to prevent future occurrences.
• Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
• Share solutions throughout Global IT using appropriate channels (e.g., Yammer, SharePoint and other collaboration tools).
• Provide technical guidance and consult with EY customer stakeholders.

Qualifications

• Bachelor's Degree in Computer Science or a related discipline; or equivalent work experience.
• Approximately 1-3+ years of experience in IT product support.
• Experience with desktop tech support and with hardware and software installations.
• Experience with operating systems such as Windows and macOS/iOS.
• Experience with networking troubleshooting and Active Directory.
• Excellent customer service skills, including meeting with users in person to resolve complex technology issues.
• Ability to perform root cause analysis and proactive problem prevention.

Please respond at the earliest to speed up the interview process. I will contact you if I need further details.

A SAICON COMPANY

Phone: [phone]

Email: [e-mail]

San Jose, California

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting, Software Development, and IT System Custom Software Development

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