Desktop Engineer

Sira Consulting, an Inc 5000 company

Madisonville (KY)

On-site

USD 44,000 - 50,000

Part time

14 days+

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Job summary

A leading company is seeking a Technology Support Specialist to provide onsite IT support in a hospital environment. The role involves troubleshooting and maintaining various hardware and software systems, ensuring excellent customer service, and collaborating with IT teams. Candidates should have a strong technical background and experience in customer service, with a focus on effective communication and problem-solving.

Qualifications

4+ years technical support experience or 6+ years without degree.
Experience with hardware and software deployment and maintenance.

Responsibilities

Provide onsite IT support at a customer site (hospital environment).
Install, deploy, troubleshoot, and maintain hardware and software.

Skills

Customer Service

Troubleshooting

Technical Support

Education

Associate degree

Tools

Microsoft Office Suite

Windows Operating Systems

Job description

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Sira Consulting, an Inc 5000 company provided pay range

This range is provided by Sira Consulting, an Inc 5000 company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $24.00/hr

Direct message the job poster from Sira Consulting, an Inc 5000 company

The technology support specialist provides onsite IT support at a customer site (hospital environment)

This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes

support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource

Primary Responsibilities & Competencies

• Provide customer service support to both internal users, external customers, and vendors

• Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.

• Maintains detailed and accurate records in workload management, asset management, and administrative applications

• Provides tier I and II support in all areas of the organizational service portfolio.

• Provides excellent customer service to all levels of employees including customers, peers, and leadership.

• Accurately follows documentation and checklists to ensure efficiency and consistency.

• Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.

• Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.

• Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.

• Self-directed once assigned work and functions with considerable independence.

• Shows an interest in learning more advanced aspects of the functional skills.

• Actively maintains a level of self-study related to technology and customer service.

• Able to communicate with the customer in non-technical terms so the users can understand

Qualifications

• Associate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.

• Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.

• Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.

• Familiarity with general networking and customer/server concepts.

• Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation

Seniority level