Desktop Refresh Technician

TEKsystems

Richmond (VA)

On-site

USD 27,552 - 41,328

Full time

14 days+

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Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off (PTO)

Job summary

TEKsystems is looking for a Desktop Refresh Technician to support desktop refresh initiatives on-site in Richmond, VA. The ideal candidate will have strong customer service skills and substantial experience with Windows desktop environments. Responsibilities include issuing workstations, troubleshooting hardware, and ensuring smooth operations for incoming employees. This is a full-time, mid-senior level position.

Qualifications

Experience supporting Windows desktop refresh efforts in an enterprise.
Ability to troubleshoot hardware issues.

Responsibilities

Issue new workstations and troubleshoot peripherals for employees.
Install, maintain, and assist in testing desktops.

Skills

Strong customer service skills

Experience with Windows 11

Troubleshooting skills

PC imaging knowledge

Excellent communication skills

Job description

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Description

Our client is seeking a local candidate for an on-site Desktop Refresh Technician opening. The ideal candidate will have experience supporting Windows desktop refresh efforts in an enterprise environment.

Duties And Responsibilities

Issues new workstations to incoming employees, coordinates issuance during employee orientations, internal refreshes, etc.

Issue and troubleshoot peripheral devices provided alongside workstations (Monitors, docking stations, input/output devices, etc.)

Install, maintain, and assist in testing and upgrading of new and existing desktops.

Required Experience & Skills

Strong customer service skills with a Customer First attitude
Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets
Excellent research and investigative skills
Experience in working with help request tracking and reporting tools
Knowledge of IT concepts and trends and new technologies
Ability to troubleshoot hardware issues, and communicate solutions to customers both in the Central Office and in the field
Ability to communicate effectively orally and in writing with individuals and groups
Understanding and knowledge of PC imaging

Experience Level

Intermediate Level

Pay And Benefits

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Richmond,VA.

Application Deadline

This position is anticipated to close on Jun 7, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level