Desktop Support Pro — Windows/macOS, On-site Travel

RL Canning; Des Moines (IA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Short-Term Disability Insurance

AD&D and Life Insurance

401(k) employer matching

Paid Time Off

Paid Holidays

Job summary

RL Canning is seeking an experienced Desktop Support Analyst to join our IT team. This role provides comprehensive hardware and software support for desktop and laptop workstations and contributes to deployments and PC installations.

The US base salary ranges from $50,000 to $55,000 with a full benefits package. Responsibilities include troubleshooting, hardware installations, and supporting both main facility and off-site locations.

Qualifications

• Strong technical aptitude in break/fix support for hardware, software (Windows 11 and macOS), and peripherals.
• Proven ability to independently analyze and resolve complex technical issues in a fast-paced environment.
• Self-motivated and collaborative, with strong interpersonal skills to build positive working relationships across teams.
• Highly organized with the ability to prioritize and manage multiple desktop support tasks efficiently.
• Skilled in rebuilding and reformatting computers; familiar with troubleshooting legacy Windows operating systems.
• Excellent written and verbal communication skills, with the ability to support users of varying technical skill levels.
• CompTIA A+ Certification “Preferred.”
• Willingness to travel as needed to support client projects and corporate responsibilities.

Responsibilities

• Provide technical support for the operation and maintenance of desktop systems and related equipment.
• Manage desktop environments to ensure quality, timeliness, and cost-efficient service delivery.
• Perform hardware installations, upgrades, and repairs on desktops and laptops.
• Communicate effectively with end users to diagnose and resolve technical issues.
• Support both the main facility and nearby off-site locations as needed.
• Perform other tasks as necessary to support and achieve business objectives.

Skills

Strong troubleshooting

Excellent communication

Self-motivated and collaborative

Highly organized

Travel willingness

Interpersonal skills

Fast-paced problem-solving

Education

CompTIA A+ Certification (Preferred)

Tools

Windows 11

macOS

Job description

RL Canning is seeking an experienced Desktop Support Analyst to join our IT team. This role provides comprehensive hardware and software support for desktop and laptop workstations and contributes to deployments and PC installations.

The US base salary ranges from $50,000 to $55,000 with a full benefits package. Responsibilities include troubleshooting, hardware installations, and supporting both main facility and off-site locations.