Senior Desktop Support Technician — Onsite

LCG, Inc.; Rockville (MD); On-site; USD 58,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Professional development

Holiday pay

Job summary

LCG, Inc. is seeking a Desktop Support Technician, Senior to deliver advanced end-user deskside and remote support for a dynamic enterprise. You will troubleshoot Windows and macOS, manage VPN connectivity, and support NIH-related devices within secure compliance standards.

The role requires strong communication and collaboration with leadership and staff across the organization, ensuring high customer satisfaction and adherence to SLAs while assisting with lifecycle and asset management.

Qualifications

• Bachelor's degree from an accredited institution is desired (preferably in Mathematics, IT, Computer Science, Engineering, Business Administration, or Project Management).
• Minimum of five (5) years of experience providing end-user IT support including troubleshooting hardware, software, OS, peripherals, VPN, and security compliance.

Responsibilities

• Provide Tier 2/3 end-user deskside and remote support for Windows and macOS environments.
• Support Apple iOS devices including setup, enrollment, and troubleshooting.
• Manage tickets via ServiceNow, Remedy, or Cherwell, ensuring timely resolution and proper hand-offs.

Skills

End-user support

Remote support

Strong communication

Problem solving

Ticketing & coordination

Education

Bachelor's degree

Tools

ServiceNow

Bomgar

Microsoft Remote Desktop Services

Active Directory

Job description

LCG, Inc. is seeking a Desktop Support Technician, Senior to deliver advanced end-user deskside and remote support for a dynamic enterprise. You will troubleshoot Windows and macOS, manage VPN connectivity, and support NIH-related devices within secure compliance standards.

The role requires strong communication and collaboration with leadership and staff across the organization, ensuring high customer satisfaction and adherence to SLAs while assisting with lifecycle and asset management.