Desktop Support Technician

RL Canning, Inc.; Des Moines (IA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Short-Term Disability Insurance

AD&D & Life Insurance

401(k) retirement savings plan with ER

Paid Time Off

Paid Holidays

Job summary

RL Canning, Inc. is seeking an experienced Desktop Support Technician to join our IT team. This role provides comprehensive hardware and software support for desktops and laptops, and contributes to system rollouts and PC installations to ensure smooth IT operations.

The US base salary ranges from $45,000 to $50,000 annually (W2) with a comprehensive benefits package. Compensation and benefits remain at the company’s discretion and may be modified in accordance with applicable law.

Qualifications

• Strong technical aptitude in break/fix hardware, software (Windows 11 and macOS), and peripherals.
• Able to analyze and resolve complex technical issues quickly in a fast-paced environment.
• Self-motivated, collaborative, with strong interpersonal skills to work across teams.
• Highly organized with the ability to prioritize and manage multiple desktop support tasks.
• Experience rebuilding/reformatting computers; familiar with troubleshooting legacy Windows OS.
• Excellent written and verbal communication for users of varying skill levels.
• CompTIA A+ Certification preferred.
• Willingness to travel to support client projects and corporate responsibilities.

Responsibilities

• Provide technical support for desktop systems and related equipment.
• Manage desktop environments to ensure quality, timeliness, and cost-efficient service delivery.
• Perform hardware installations, upgrades, and repairs on desktops and laptops.
• Communicate effectively with end users to diagnose and resolve issues.
• Support main facility and off-site locations as needed.
• Perform other tasks to support business objectives.

Skills

Windows 11

macOS

Hardware break/fix

Software support

Interpersonal communication

Travel willingness

CompTIA A+ (Preferred)

Team collaboration

Job description

**We are not offering visa sponsorship or C2C for this position due to resource requirements

Who We Are

RL Canning is a global IT managed services and consultancy firm committed to enhancing the digital workplace by driving value through technology and operational excellence. Our comprehensive service portfolio, supported by an ecosystem of digital innovators, delivers industry-leading solutions tailored to each customer's unique needs. We focus on achieving better, faster results aligned with long-term strategic goals.

Job Overview

RL Canning is seeking an experienced Desktop Support Technician to join our IT team. This role is responsible for providing comprehensive hardware and software support for desktop and laptop workstations. In addition to daily troubleshooting and issue resolution, the Desktop Support Technician will contribute to departmental projects, system rollouts, and PC installations to ensure smooth and efficient IT operations.

The US base salary range for this full-time position is $45,000 to $50,000 annually, W2, along with a comprehensive benefits package detailed in the “Benefits Offered” section of the job description. The salary wage offered within this range will be influenced by factors such as work location, job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more specific information about the salary range, considering these factors. Compensation and benefits remain in the Company's sole discretion and may be modified at the Company’s absolute discretion, consistent with applicable law, until they are paid.

In this role, you will

• Provide technical support for the operation and maintenance of desktop systems and related equipment.
• Manage desktop environments to ensure quality, timeliness, and cost-efficient service delivery.
• Perform hardware installations, upgrades, and repairs on desktops and laptops.
• Communicate effectively with end users to diagnose and resolve technical issues.
• Support both the main facility and nearby off-site locations as needed.
• Perform other tasks as necessary to support and achieve business objectives.

For this role, you will need

• Strong technical aptitude in break/fix support for hardware, software (Windows 11 and macOS), and peripherals.
• Proven ability to independently analyze and resolve complex technical issues in a fast-paced environment.
• Self-motivated and collaborative, with strong interpersonal skills to build positive working relationships across teams.
• Highly organized with the ability to prioritize and manage multiple desktop support tasks efficiently.
• Skilled in rebuilding and reformatting computers; familiar with troubleshooting legacy Windows operating systems.
• Excellent written and verbal communication skills, with the ability to support users of varying technical skill levels.
• CompTIA A+ Certification “Preferred.”
• Willingness to travel as needed to support client projects and corporate responsibilities.

Why Join Us

Cutting-Edge Innovation & Technology: Unlock the opportunity to be a vital part of a cutting-edge environment where innovation is not just encouraged but is a way of life. You'll have the chance to work with the latest technologies, contribute to ground-breaking projects, and stay at the forefront of advancements in the IT industry.

Professional and Personal Growth: We are dedicated to investing in our team’s growth and success. By providing the tools, resources, and support needed to enhance skills and stay ahead of industry trends, we empower our team members to unlock new opportunities for advancement. We believe that fostering individual growth strengthens careers and drives the collective success of our company.

Collaborative & Inclusive Culture: Be part of a team where collaboration drives success. Our inclusive culture celebrates diverse perspectives and ensures every voice is heard, creating an environment where innovation and teamwork flourish. You’ll collaborate with skilled professionals from a wide range of backgrounds, exchanging ideas, tackling challenges, and crafting solutions that make a real impact. Together, we build a stronger, more dynamic workplace where collective problem-solving is at the heart of everything we do.

Empowering Work Environment: Discover the opportunity to be an integral part of a team where your ideas are not only heard but celebrated, and your contributions have a direct impact. In this role, you’ll experience a sense of purpose as your work drives meaningful results for our projects and clients. We prioritize your growth and ensure that your potential is recognized, fostering an environment where your efforts lead to both personal fulfillment and collective success.

Benefits Offered

• Short-Term Disability Insurance
• Accidental Death & Dismemberment (AD&D) and Life Insurance
• 401(k) retirement savings plan with employer matchingPaid Time Off
• Paid Holidays

** RL Canning is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination based on race, color, religion, sex, marital status, national origin or ancestry, age, disability (physical or mental), veteran status, or any other status protected by federal, state, or local law.