24/7 IT Service Desk Pro — AD, O365, Helpdesk

HCL America Inc; Cary (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

HCL America Inc. is seeking a Service Desk professional in Cary, NC. The role involves providing IT support services both onsite and remotely, ensuring timely incident resolution, and managing user accounts across applications. The ideal candidate holds a BS/BA in Computer Science or Information Technology and has at least one year of experience on a technical service desk.

Applicants should exhibit strong customer service orientation, effective troubleshooting skills, and familiarity with Active Directory. This position offers opportunities to enhance technical and customer interaction capabilities.

Qualifications

• 1+ years of experience on a technical service desk for a managed service provider.
• Understanding of the ITIL framework.
• Strong written and verbal communication skills.

Responsibilities

• Provide effective IT support services across all clients both onsite and remotely.
• Ensure all incidents are closed within SLA.
• Troubleshoot desktop and system problems.

Skills

Technical service desk experience

Customer service orientation

Active Directory administration

Network troubleshooting

Education

BS/BA in Computer Science or Information Technology

Tools

Helpdesk applications

Job description

HCL America Inc. is seeking a Service Desk professional in Cary, NC. The role involves providing IT support services both onsite and remotely, ensuring timely incident resolution, and managing user accounts across applications. The ideal candidate holds a BS/BA in Computer Science or Information Technology and has at least one year of experience on a technical service desk.

Applicants should exhibit strong customer service orientation, effective troubleshooting skills, and familiarity with Active Directory. This position offers opportunities to enhance technical and customer interaction capabilities.