Senior Desktop Support Specialist

Dynalectric Oregon; Portland (OR); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health & Welfare (medical, dental & vision)

401(k)

401(k) match

Paid time off

Paid holidays

Flexible spending accounts

Life insurance

Disability insurance

Employee assistance program

Job summary

A multidisciplinary electrical firm is seeking a Desktop Support Technician III to provide support and maintenance for end users' desktop environments. Responsibilities include addressing hardware and software issues, conducting troubleshooting, and managing mobile device support. Ideal candidates should have an associate or bachelor's degree with 2-4 years of experience, strong communication skills, and proficiency in Windows OS and Microsoft Office. A competitive salary and comprehensive benefits package are offered.

Qualifications

• 2-4 years experience as a Desktop Support Technician or similar role.
• 0-1 years of supervisory experience.
• Preferred experience working with SQL.

Responsibilities

• Provide support and maintenance for end users in desktop computing environment.
• Address user tickets regarding hardware, software, and networking.
• Conduct remote troubleshooting to diagnose problems.

Skills

Excellent verbal and written communication skills

Great customer service skills

Great problem-solving skills

Ability to multi-task in a fast-paced work environment

Experience in responding to ticket-based support system

Education

Associate or bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Windows OS

Citrix

VMWare

MDM environment

SQL

Job description

A multidisciplinary electrical firm is seeking a Desktop Support Technician III to provide support and maintenance for end users' desktop environments. Responsibilities include addressing hardware and software issues, conducting troubleshooting, and managing mobile device support. Ideal candidates should have an associate or bachelor's degree with 2-4 years of experience, strong communication skills, and proficiency in Windows OS and Microsoft Office. A competitive salary and comprehensive benefits package are offered.