Desktop Support Pro: End-User IT & Device Expert

Vermont Mutual Insurance Group; Montpelier (VT); On-site; USD 42,000 - 62,000; Full time

Job summary

Vermont Mutual Insurance Group is seeking a Desktop Support Specialist I to manage the daily and long-term support of IT assets at our Montpelier and Berlin locations. You will assist in planning technology implementations and participate in IT projects while ensuring end-user support quality.

The ideal candidate has 1–3 years of computer support experience, solid Windows OS knowledge, and familiarity with VMware, Active Directory, and help-desk processes.

Qualifications

• An Associate's Degree in Computer Science or one to three years of relevant computer support experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Thorough understanding of Microsoft Windows Operating Systems in a network environment.
• Preferred: Microsoft Certified Professional and CompTIA A+ Certification.
• Experience supporting virtual desktops in a VMWare environment.
• Working experience with Microsoft Active Directory.
• Advanced knowledge of personal computer hardware and software applications.
• Advanced knowledge of help desk and desktop troubleshooting techniques.
• Experience with iOS and Android operating systems.
• Ability to identify potential network issues based on symptoms visible at the desktop level.
• Ability to analyze and evaluate procedures and problems and recommend effective solutions.
• Good planning, organizational, and time management skills.
• Ability to communicate effectively, both orally and in writing
• Ability to establish and maintain effective working relationships.
• Ability to deal effectively/courteously with a wide variety of company users who have varying levels of computer understanding and experience, as well as outside vendors and consultants.

Responsibilities

• Physically configure and deploy desktops/laptops and related resources.
• Maintain active inventory of non-deployed resources.
• Follow inventory tracking guidelines for all desktop-related Vermont Mutual Group assets.
• Accurate and timely entry of problems, resolutions (including date/time), etc. in support of maintaining our online Help Desk system.
• Display a positive attitude, provide exceptional customer service, and foster a strong sense of partnership between IT and the Vermont Mutual Insurance Group end user community.
• Assist in troubleshooting PC and peripheral hardware and desktop application software support.
• Assist in troubleshooting data communications problems from personal computers to hosts on the network.
• Assist in providing technical assistance to end users related to daily and assigned use; assist users in identifying sources of errors; recommend and perform remedial action.
• Assist Desktop Support Team in use of Network Tools to provide desktop/helpdesk support.
• Assist with maintenance of technical and procedural documentation on desktop hardware, software, etc.
• Work with outside vendors regarding service calls for software, failed equipment, and maintenance.
• Provide backup and support for all Help Desk and Desktop support functions.
• Performs other duties or special projects as required or as assigned.

Skills

Windows OS

Active Directory

VMware

Help desk troubleshooting

Communication

Customer service

Microsoft Certified Professional

CompTIA A+

IOS/Android support

Networking basics

Education

Associate's Degree in Computer Science

Tools

VMware

Active Directory

Job description

Vermont Mutual Insurance Group is seeking a Desktop Support Specialist I to manage the daily and long-term support of IT assets at our Montpelier and Berlin locations. You will assist in planning technology implementations and participate in IT projects while ensuring end-user support quality.

The ideal candidate has 1–3 years of computer support experience, solid Windows OS knowledge, and familiarity with VMware, Active Directory, and help-desk processes.