IT Support Analyst I — Helpdesk, VMware VDI, Growth

Brethren Mutual Insurance Company

Hagerstown (MD)

In loco

USD 45.000 - 70.000

Tempo pieno

11 giorni fa

Generatore di candidature

Non inviare un curriculum generico — genera un curriculum e una lettera di presentazione personalizzati per questo specifico impiego.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage

Retirement planning options

Generous paid time off

Paid holidays

Descrizione del lavoro

Brethren Mutual Insurance Company is seeking a Technical Support Analyst I to serve as the first point of contact for end-users, providing installation, diagnosis, and repairs of hardware and software to ensure optimal performance.

The role requires a Bachelor’s degree in a related field and 2–4 years of experience, with knowledge of VMware VDI and Microsoft Office. You will troubleshoot issues, document resolutions, and collaborate with teams to improve support processes.

Competenze

Bachelor's degree in a related field is required.
2–4 years of experience in technical support or IT helpdesk.
Knowledge of VMware VDI software and PC hardware/OS.
Proficient verbal and written communication and interpersonal skills.

Mansioni

Serve as the first point of contact for end-users to provide support and maintenance.
Install, diagnose, repair, and upgrade hardware and software to ensure optimal performance.
Troubleshoot network performance issues and provide admin software support.
Document incidents, resolutions, and procedures to maintain knowledge sharing.
Coordinate with higher-level support or vendors to resolve complex issues.
Identify opportunities to improve support processes and guide users on best practices.