Desktop Support Technician

Motion Recruitment; Clarendon (VT); On-site; USD 30,000 - 47,000; Full time

Job summary

Motion Recruitment is seeking a Desktop Support Technician for a 3-month contract in North Clarendon, VT 05759. You will join a team delivering on-site IT support for a manufacturing/engineering environment.

The ideal candidate has 3–5 years of PC hardware/software support, strong customer service, and experience with Office 365, Windows 10, imaging, and ticketing systems. On-site, fast-paced, collaborative, with opportunities to troubleshoot and improve end-user experience.

Qualifications

• 3–5 years’ experience supporting PC hardware and software.
• Basic network troubleshooting and ability to assist enterprise IT issues.
• Excellent customer skills and experience.
• Experience with Office 365, Windows 10 Pro, imaging, and ticketing systems.
• Experience supporting applications for engineering, manufacturing, and logistics is preferred.

Responsibilities

• Use visual task board and Service-now to track work.
• Repair, test, image and clean PCs, laptops, monitors, printers.
• Maintain and troubleshoot software and peripherals.
• Manage assets during IMAC events for printer migration and PC refreshes.
• Ensure tickets receive follow-up and proper attention.
• Assist with server installations, configurations, upgrades, maintenance.
• Perform backup, recovery, and security procedures.
• Provide on-site end-user support and face-to-face interactions.
• Aid in diagnosing network hardware and performance problems.
• Assist in network installation and maintenance as needed.

Skills

PC Hardware

Network Troubleshooting

Customer Service

Windows Troubleshooting

Office 365

Imaging

Printer Support

Communication Skills

Hardware Installation

Server & Network Support

Smart Hands

Tools

ServiceNow

Ticketing systems

Job description

Our client is looking for a Desktop Support Technician for a 3-month contract in North Clarendon VT 05759.

Join the team at this advanced technology communications provider that’s been around for nearly a century and be part of a mission to improve people’s opportunities by connecting them to the power of the digital world.

Contract Duration: 3 Months

Required Skills & Experience

• 3 – 5 years’ experience supporting PC Hardware and software.

• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues.

• Excellent customer skills and experience.

• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.

• Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems.

• Experience supporting applications related to engineering, manufacturing, and logistics is preferred.

• Excellent communication skills.

• Ability to setup, configure and add all hardware.

• Ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.

• Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.

• Ability to work independently, work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.

What You Will Be Doing

• Accounting for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.

• Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.

• Maintain, analyze, and troubleshoot, software and computer peripherals.

• Asset management: Install, move, add, and change large IMAC events expected for client printer migration and PC refreshes.

• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

• Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.

• Perform backup, recovery, and security procedures both planned or during emergency.

• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.

• Assist with diagnoses of network hardware and performance problems.

• Perform approved installation, configuration, and maintenance of physical network.

• Perform network system administration task both planned and during emergency.

• Face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site.

• Back up and burn end user data.

• Assist in developing and documenting improvements to current processes.

• Assist other coworkers in resolution of end users’ technical issues across the program.

• Assist Site Leader in the execution of established processes and escalations.

• Handle multiple projects.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.