Desktop Support Pro: Elevate IT Experience

Kinsale Management, Inc; Richmond (VA); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Competitive pay & bonus opportunities

Health, dental, and vision insurance

Generous PTO and holidays

401(k) retirement matching

Annual education reimbursement

Job summary

Kinsale Insurance is seeking a Desktop Support Specialist in Richmond, VA to keep our workforce productive through hands-on hardware, software, and device management. You will troubleshoot issues, maintain systems, and deliver excellent tech support to colleagues daily.

Join a modern office environment and develop deep technical expertise alongside a collaborative IT team. The role includes on-call remote support during evenings/weekends.

Qualifications

• Bachelor's degree or equivalent work experience in IT.
• Strong customer service orientation with excellent communication skills.
• Proficiency with Windows 11, Microsoft Office, and desktop support tools.

Responsibilities

• Providing Tier 1 and Tier 2 technical support via phone, email, chat, and in-person interactions—creating and tracking helpdesk tickets through resolution.
• Troubleshooting hardware and software issues on desktops, laptops, and mobile devices to minimize downtime and maintain productivity.
• Deploying and maintaining desktop and laptop systems, peripherals, and related equipment across the organization.
• Supporting system imaging, updates, and ongoing maintenance to keep infrastructure current and secure.
• Evaluating and testing new hardware and software versions, recommending upgrades that improve performance and reliability.
• Adhering to established policies for change management, asset tracking, and information security, while maintaining thorough documentation of procedures and resolutions.
• Collaborating with internal teams and external vendors to resolve complex issues and deliver seamless technology experiences.
• Participating in an on-call rotation for remote support during evenings and weekends as needed.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

Bachelor's degree in IT or related field

Certifications (CompTIA A+, Microsoft)

Tools

Windows 11

Microsoft Office

Active Directory

WSUS

SCCM

Intune

Autopilot

PDQ

Job description

Kinsale Insurance is seeking a Desktop Support Specialist in Richmond, VA to keep our workforce productive through hands-on hardware, software, and device management. You will troubleshoot issues, maintain systems, and deliver excellent tech support to colleagues daily.

Join a modern office environment and develop deep technical expertise alongside a collaborative IT team. The role includes on-call remote support during evenings/weekends.