Desktop Support Specialist

Kinsale Management, Inc; Richmond (VA); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Competitive pay & bonus opportunities

Health, dental, and vision insurance

Generous PTO and holidays

401(k) retirement matching

Annual education reimbursement

Job summary

Kinsale Insurance is seeking a Desktop Support Specialist in Richmond, VA to keep our workforce productive through hands-on hardware, software, and device management. You will troubleshoot issues, maintain systems, and deliver excellent tech support to colleagues daily.

Join a modern office environment and develop deep technical expertise alongside a collaborative IT team. The role includes on-call remote support during evenings/weekends.

Qualifications

• Bachelor's degree or equivalent work experience in IT.
• Strong customer service orientation with excellent communication skills.
• Proficiency with Windows 11, Microsoft Office, and desktop support tools.

Responsibilities

• Providing Tier 1 and Tier 2 technical support via phone, email, chat, and in-person interactions—creating and tracking helpdesk tickets through resolution.
• Troubleshooting hardware and software issues on desktops, laptops, and mobile devices to minimize downtime and maintain productivity.
• Deploying and maintaining desktop and laptop systems, peripherals, and related equipment across the organization.
• Supporting system imaging, updates, and ongoing maintenance to keep infrastructure current and secure.
• Evaluating and testing new hardware and software versions, recommending upgrades that improve performance and reliability.
• Adhering to established policies for change management, asset tracking, and information security, while maintaining thorough documentation of procedures and resolutions.
• Collaborating with internal teams and external vendors to resolve complex issues and deliver seamless technology experiences.
• Participating in an on-call rotation for remote support during evenings and weekends as needed.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

Bachelor's degree in IT or related field

Certifications (CompTIA A+, Microsoft)

Tools

Windows 11

Microsoft Office

Active Directory

WSUS

SCCM

Intune

Autopilot

PDQ

Job description

Corporate Office
Kinsale Insurance
2025 Staples Mill Rd
Richmond, VA 23230, USA

Description

Are you a tech-savvy problem solver ready to grow your career in a dynamic, fast-paced environment? Join Kinsale Insurance, a leading excess and surplus (E&S) lines carrier headquartered in Richmond, VA. We're known for our high-quality, high-touch approach and innovative solutions that help clients manage complex risks — and we bring that same standard of excellence to how we support and empower our people through technology.

About the Role

As a Desktop Support Specialist, you'll be an essential part of Kinsale's growing IT team, ensuring our workforce stays productive and supported. You'll work hands-on with hardware, software, and device management — troubleshooting issues, maintaining systems, and delivering an exceptional technology experience to your colleagues every day. This role offers the opportunity to develop deep technical expertise alongside collaborative IT professionals in a modern, state-of-the-art office environment.

What You'll Do

• Providing Tier 1 and Tier 2 technical support via phone, email, chat, and in-person interactions — creating and tracking helpdesk tickets through resolution.
• Troubleshooting hardware and software issues on desktops, laptops, and mobile devices to minimize downtime and maintain productivity.
• Deploying and maintaining desktop and laptop systems, peripherals, and related equipment across the organization.
• Supporting system imaging, updates, and ongoing maintenance to keep infrastructure current and secure.
• Evaluating and testing new hardware and software versions, recommending upgrades that improve performance and reliability.
• Adhering to established policies for change management, asset tracking, and information security, while maintaining thorough documentation of procedures and resolutions.
• Collaborating with internal teams and external vendors to resolve complex issues and deliver seamless technology experiences.
• Participating in an on-call rotation for remote support during evenings and weekends as needed.

What You Bring

• Bachelor's degree in Information Technology or a related field, relevant certifications (e.g., CompTIA A+, Microsoft), or equivalent work experience.
• Strong customer service orientation with excellent verbal and written communication skills.
• Proficiency with Windows 11, Microsoft Office, and desktop support tools.
• Experience with Active Directory, WSUS, SCCM, Intune, Autopilot, PDQ, or similar device management platforms.
• Familiarity with network technologies (DNS, DHCP, NSLookup) and cloud platforms such as AWS or Azure.
• Ability to lift up to 30 lbs., route cables, and position equipment within an office environment.
• Familiarity with generative AI tools and their practical application in a business support environment is a plus.

Why You'll Love Working at Kinsale

• Competitive Pay & Bonus Opportunities – Rewarding performance and initiative.
• Comprehensive Benefits – Health, dental, and vision insurance with up to $3,600 (individual) or $7,000 (family) in HSA contributions per year.
• Work-Life Balance – Generous paid time off including 22 days of PTO and 10 paid company holidays.
• Career Growth – Clear promotion paths, mentorship, and ongoing professional development.
• Retirement & Security – Up to 6% matching 401(k) contributions on base salary and bonus, standard life insurance, and disability coverage.
• Continuous Learning – Annual $3,000 reimbursement for educational training and certifications.

Integrity & Responsibility

Kinsale values strong financial responsibility. A credit check will be conducted as part of the selection process for roles that require sound judgment, trustworthiness, or access to sensitive information.

Salary Range: $73,000 – $85,000

This posted range is our best estimate; starting salary will be based on experience level. Additionally, the posted range reflects only base salary and does not include annual bonuses, benefits, or reimbursements.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.