Desktop Support Engineer - Modern IT & Helpdesk

Kinsale Insurance; Richmond (VA); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Competitive pay & bonus opportunities

Comprehensive benefits (health, dental

PTO 22 days + 10 holidays

401(k) with matching

Annual $3,000 education reimbursement

Job summary

Kinsale Insurance in Richmond, VA is seeking a Desktop Support Specialist to keep our IT environment productive and secure. You will handle Tier 1–2 support, manage device lifecycles, imaging, and ongoing maintenance, while collaborating with IT professionals in a modern office.

The role emphasizes customer service, strong communication, and hands-on technical skills with Windows 11, AD, and cloud platforms. On-call rotation may apply.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• Relevant certifications such as CompTIA A+ or Microsoft certifications.
• Excellent customer service with strong verbal and written communication.
• Experience with Windows 11, Office, and desktop support tools.
• Experience with Active Directory, WSUS, SCCM, Intune, Autopilot, PDQ.
• Familiarity with DNS, DHCP, NSLookup; cloud platforms AWS/Azure.
• Ability to lift up to 30 lbs and position equipment.

Responsibilities

• Provide Tier 1 and 2 support via phone, email, chat, and in-person interactions, tracking tickets through resolution.
• Troubleshoot desktop, laptop, and mobile device issues to minimize downtime.
• Deploy and maintain desktops, laptops, peripherals, and related equipment.
• Support imaging, updates, and ongoing maintenance to keep systems current and secure.
• Evaluate and test new hardware and software versions, recommending upgrades.
• Follow change management, asset tracking, and information security procedures; document resolutions.
• Collaborate with internal teams and external vendors to resolve complex issues.
• Participate in an on-call rotation for remote support during evenings and weekends.

Skills

Customer service

Communication

Generative AI awareness

Education

Bachelor's degree in IT or related field

Certifications (e.g., CompTIA A+, Microsoft)

Tools

Windows 11

Microsoft Office

Desktop support tools

Active Directory

WSUS

SCCM

Intune

Autopilot

PDQ

DNS

DHCP

NSLookup

AWS

Azure

Job description

Kinsale Insurance in Richmond, VA is seeking a Desktop Support Specialist to keep our IT environment productive and secure. You will handle Tier 1–2 support, manage device lifecycles, imaging, and ongoing maintenance, while collaborating with IT professionals in a modern office.

The role emphasizes customer service, strong communication, and hands-on technical skills with Windows 11, AD, and cloud platforms. On-call rotation may apply.