Deskside Support Journeyman – End-User Tech Pro (DC)

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 34,440 - 38,572; Full time

Job summary

An IT consulting firm in Washington, DC is seeking a Deskside Support Specialist. This role involves deploying and configuring computer devices, offering remote and deskside support, and maintaining high customer service standards. Candidates should have significant experience with Windows and Apple OS, alongside strong communication and troubleshooting skills. Compensation ranges from $25.00 to $28.00 per hour.

Qualifications

• 6+ years of experience in desktop support and configuration.
• Strong customer service skills necessary.
• Ability to resolve technical issues in a timely manner.

Responsibilities

• Support and deploy client computing devices and systems.
• Accurately track service requests and incidents.
• Provide a high level of customer service to end users.

Skills

Customer Service Skills

Desktop Support

Windows OS

Apple OS

Active Directory

Education

Bachelor's degree in IT or related field

CompTIA A+

Tools

Office 365

ITSM platform

Job description

An IT consulting firm in Washington, DC is seeking a Deskside Support Specialist. This role involves deploying and configuring computer devices, offering remote and deskside support, and maintaining high customer service standards. Candidates should have significant experience with Windows and Apple OS, alongside strong communication and troubleshooting skills. Compensation ranges from $25.00 to $28.00 per hour.