Desktop Technician

GCS Recruitment Specialists; Salt Lake City (UT); On-site; USD 48,000 - 62,000; Full time

Job summary

GCS Recruitment Specialists is seeking a reliable Desktop Technician to provide onsite IT support for Operations facilities in Salt Lake City. You will image, configure, deploy, and maintain desktops and laptops, handle printers, networking gear, and support end-user computing in Windows 11 and Linux environments.

The role requires hands-on troubleshooting, independence, strong customer service, and the ability to follow SOPs and respond to tickets within SLA. On-call rotations may apply.

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Experience imaging and deploying laptops.
• Proficient with Windows 11 and Linux operating systems.
• Printer troubleshooting and basic networking knowledge.
• Experience with ticketing systems and meeting SLAs.
• Strong communication and customer service skills.
• Ability to follow documented procedures and SOPs.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, OS, and application-related issues.
• Support user onboarding and workstation setup activities.
• Diagnose and resolve printer issues, including network printers.
• Perform basic networking troubleshooting and cabling issues.
• Respond to service requests within SLA and support CM processes.
• Escalate complex issues when necessary.

Skills

Customer service

Troubleshooting

Communication

SOP adherence

Ticketing system

On-site support

Education

CompTIA A+ Certification

Tools

Windows 11

Linux

Job description

We are seeking a reliable and customer-focused Desktop Technician to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities

Operational Support

• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications

• Minimum 1 year of hands-on IT support experience
• Experience with:
  • Laptop imaging and deployment
  • Printer troubleshooting and support
  • Basic networking concepts and troubleshooting
  • Windows 11 operating systems
  • Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+ Certification
• Background supporting:
  • Experience working in large-scale enterprise environments
  • Familiarity with change management processes