Desktop Support / PC Refresh Technician (Austin)

The HT Group; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The HT Group is seeking a Desktop Support / PC Refresh Technician in Austin to perform hands-on imaging, deployment, data migration, and hardware upgrades for a large-scale refresh project. You will work with a project team following established procedures and documentation to ensure smooth deployments and end-user support.

Required: 1+ year in desktop or end-user support, Windows OS proficiency, imaging/deployment experience, and ability to lift up to 30 pounds.

Qualifications

• 1+ year of experience providing desktop or end-user technical support
• Experience installing, configuring, upgrading, and troubleshooting computers and peripherals
• Working knowledge of Windows operating systems
• Familiarity with imaging, deployment or device replacement processes
• Experience supporting Microsoft Office or similar productivity applications
• Ability to lift up to 30 pounds
• Strong organizational and communication skills

Responsibilities

• Image, configure, deploy, and replace desktop and laptop computers
• Install and replace docking stations, monitors, peripherals, and related equipment
• Migrate user data and settings to replacement devices
• Install, configure, test, and upgrade hardware and software
• Troubleshoot desktop, laptop, peripheral, OS, and application issues
• Provide end-user support before, during, and after replacements
• Document deployments, actions, issues, and resolutions
• Assist with inventory and asset documentation

Skills

Desktop support

End-user support

Windows OS

Imaging

Data migration

Hardware deployment

Troubleshooting

Customer service

Project teamwork

Education

High school diploma

Job description

Desktop Support / PC Refresh Technician (Austin) (BH-20576)

Desktop Support / PC Refresh Technician (Austin)

Position Overview

We are seeking a Desktop Support / PC Refresh Technician to support a large-scale computer and docking station refresh project. This position will perform hands‑on technical and physical deployment activities, including imaging computers, replacing existing equipment, migrating user data, installing hardware and software, and troubleshooting issues during the refresh process.

Technicians will work as part of a project team alongside technical subject matter experts and project leadership. Established procedures and documentation will be provided for completing deployments and migrations.

Key Responsibilities

• Image, configure, deploy, and replace desktop and laptop computers.
• Install and replace docking stations, monitors, peripherals, and related computer equipment.
• Migrate user data and settings from existing computers to replacement devices.
• Install, configure, test, and upgrade hardware and software.
• Troubleshoot desktop, laptop, peripheral, operating system, and application issues.
• Provide technical assistance to end users before, during, and after equipment replacements.
• Perform basic break/fix troubleshooting and hardware replacement.
• Move, install, and reconnect computer equipment at user workstations.
• Verify that replacement devices, applications, peripherals, and user data are functioning properly.
• Follow established imaging, deployment, data migration, and security procedures.
• Document equipment deployments, service activities, issues, and resolutions.
• Escalate technical issues that cannot be resolved using established procedures.
• Assist with inventory, asset tracking, and equipment documentation as needed.
• Maintain appropriate security controls when handling devices, software, and user data.
• Work collaboratively with technical team members and project leadership to meet deployment schedules and deadlines.
• Provide professional and customer-focused support to end users throughout the refresh process.

Required Qualifications

• 1+ year of experience providing desktop, computer, or end-user technical support.
• Experience installing, maintaining, troubleshooting, repairing, or replacing computers and peripherals.
• Experience with hardware and software installation, configuration, upgrades, and troubleshooting.
• Working knowledge of Windows operating systems.
• Familiarity with desktop/laptop imaging, deployment, or device replacement processes.
• Experience supporting Microsoft Office or similar business productivity applications.
• General knowledge of personal computers, docking stations, monitors, printers, and related peripherals.
• Ability to follow documented technical procedures and security requirements.
• Strong organizational skills with the ability to manage multiple tasks, prioritize work, and meet deadlines.
• Strong customer service and communication skills.
• Ability to work effectively as part of a technical project team.
• Ability to safely lift, move, and relocate computer equipment weighing up to 30 pounds.
• High school diploma or equivalent.

Preferred Qualifications

• Experience providing Windows 11 technical support.
• Previous experience supporting a PC refresh, hardware deployment, desktop migration, or Windows upgrade project.
• Experience imaging and configuring Windows computers.
• Experience migrating user profiles, files, and settings between devices.
• Familiarity with IT asset tracking and service/ticket documentation.