Support Technician 0227

Sistema Technologies Inc.; Austin (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

Sistema Technologies is seeking a Support Technician for a government client in Austin, TX. This 10-month onsite assignment involves imaging, replacing computers, and migrating data per agency instructions.

You will join a team that includes an agency SME and a project manager to coordinate activities. Windows 11 experience is helpful but not required, and local Austin candidates or those willing to relocate are encouraged to apply.

Qualifications

• High school diploma or equivalent required.
• 1+ year of IT hardware and software support preferred.
• Experience with Windows OS and Office applications.
• Ability to lift 30 lbs and perform light moving tasks.
• Excellent written and verbal communication.

Responsibilities

• Imaging and deploying new computers for data migration.
• Replace computers and migrate data per agency instructions.
• Work as part of a team with an agency SME and a project manager.

Skills

Task prioritization

Hardware & peripherals

Customer service

Team collaboration

Imaging & data migration

Education

High school diploma or equivalent

Tools

WordPerfect

MS Office Suite

Windows OS

Job description

Sistema Technologies is a Texas-based IT staffing and IT delivery firm that has proudly served Texas state and local government agencies since 2002. As one of the top 10 Texas DIR ITSAC vendors, we specialize in providing highly qualified IT professionals and comprehensive, full-lifecycle technology delivery services. We offer competitive compensation and benefits, while making our consultants our highest priority by supporting their professional growth, career success, and overall well‑being.

Sistema is looking for a Support Technician with our government client based in Austin, TX for a 10-month position.

***This position requires onsite work at our client’s site in Austin, TX.***

***Candidates local to Austin or willing to relocate are encouraged to apply. ***

Key Responsibilities:

To assist in the manual labor and support associated with the computer/docking station refresh project. These staff would be performing the day-to-day work of imaging, replacing the computers and migrating the data. The process by which this is performed will be provided by the agency. These staff will be part of a team which include an agency subject matter expert, and a project manager to coordinate and lead the work. Windows 11 technical support experience would be helpful but is not required.

Minimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Actual Years Experience Years Experience Needed Required/
Preferred Skills/Experience 1 Required Skill in handling multiple tasks, prioritizing, and meeting deadlines. Knowledge of personal computers, components, printers and microcomputers terms. Ability to work cooperatively with others in a professional work environment. 1 Required Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Prepares or assists in the preparation of service record documentation. 1 Required Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Maintains the necessary security controls over software. 1 Required Ability to provide excellent customer services. Ability to lift and relocate 30 lbs 1 Required Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Maintains the necessary security controls over software. 1 Required Experience using WordPerfect, MS Office Suite. Working knowledge of Windows Operating Systems. Skill in effective oral and written communication 1 Required Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. 1 Required Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. 1 Required Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems and communicate effectively. 1 Required Education: Graduation from high school or equivalent 1 Preferred Windows 11 technical support experience.