Desktop Support Specialist

CDW; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Opportunity to contribute immediately on impactful IT initiatives

Collaborative team environment

Exposure to modern enterprise tools and technologies

Job summary

A leading IT solutions provider is looking for a Desktop Support Technician in Dallas, TX. This role is a 6-month contract focused on supporting laptop refresh initiatives and user onboarding. Key responsibilities include executing large-scale device deployment, providing hands-on support for Windows 11, and troubleshooting issues promptly. Ideal candidates will have strong customer service skills, technical expertise, and the ability to work with minimal supervision in a fast-paced environment.

Qualifications

• Proven experience supporting laptop refresh initiatives and device deployments.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision in a fast-paced environment.

Responsibilities

• Execute large-scale laptop refresh and replacement projects, including imaging and deployment.
• Onboard new users, preparing new systems for first-day readiness.
• Provide desktop and Windows 11 support for end users.
• Troubleshoot and resolve hardware, software, and connectivity issues.

Skills

Customer service skills

Technical support

Problem-solving skills

Communication skills

Tools

Microsoft 365

Microsoft SCCM

Active Directory (ADUC)

Windows 11

ControlUp

Job description

Onsite, Downtown Dallas, TX

6 month contract with CDW

CDW is seeking a highly motivated Desktop Support Technician who can hit the ground running and work independently with minimal supervision. This role will support laptop refresh initiatives, new user onboarding, and day-to-day end-user support, requiring strong technical skills and excellent customer service.

Key Responsibilities

• Execute large-scale laptop refresh and replacement projects, including imaging, configuration, and deployment
• Onboard new users, prepare and image new systems, and ensure successful first-day readiness
• Provide hands-on desktop and Windows 11 support for end users
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner
• Use SCCM to image, deploy, and manage devices
• Manage and support users and devices in Active Directory (ADUC)
• Deliver clear, professional communication while supporting users at all technical levels
• Document work and follow established IT processes and standards

Required Skills & Experience

• Proven experience supporting laptop refresh initiatives and device deployments
• Strong customer service and communication skills
• Hands-on experience with:
• Microsoft 365
• Microsoft SCCM
• Active Directory (ADUC)
• Windows 11
• Ability to work independently with minimal supervision in a fast-paced environment

Nice-to-Have Skills

• Experience with ControlUp
• Prior enterprise or corporate IT support experience

Qualifications

• Previous experience in desktop support, end-user computing, or IT support roles
• Strong troubleshooting and problem-solving skills
• Reliable, detail-oriented, and user-focused approach

Why Join Us?

• Opportunity to contribute immediately on impactful IT initiatives
• Collaborative team environment with autonomy and trust
• Exposure to modern enterprise tools and technologies