PC Refresh Technician — Desktop Deployment & Data Migration

The HT Group

Austin (TX)

On-site

USD 45,000 - 65,000

Full time

4 days ago

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Job summary

The HT Group is seeking a Desktop Support / PC Refresh Technician in Austin to perform hands-on imaging, deployment, data migration, and hardware upgrades for a large-scale refresh project. You will work with a project team following established procedures and documentation to ensure smooth deployments and end-user support.

Required: 1+ year in desktop or end-user support, Windows OS proficiency, imaging/deployment experience, and ability to lift up to 30 pounds.

Qualifications

1+ year of experience providing desktop or end-user technical support
Experience installing, configuring, upgrading, and troubleshooting computers and peripherals
Working knowledge of Windows operating systems
Familiarity with imaging, deployment or device replacement processes
Experience supporting Microsoft Office or similar productivity applications
Ability to lift up to 30 pounds
Strong organizational and communication skills

Responsibilities

Image, configure, deploy, and replace desktop and laptop computers
Install and replace docking stations, monitors, peripherals, and related equipment
Migrate user data and settings to replacement devices
Install, configure, test, and upgrade hardware and software
Troubleshoot desktop, laptop, peripheral, OS, and application issues
Provide end-user support before, during, and after replacements
Document deployments, actions, issues, and resolutions
Assist with inventory and asset documentation