Desktop Support & Onboarding Specialist

Collabera; North Haven (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Collabera, established IT staffing leader since 1991, offers comprehensive IT staffing and services with a large network of professionals and offices. This position provides phone and desktop support, imaging and deployment for new hires, on-site and remote assistance, and collaboration with other support groups to resolve issues.

The role involves troubleshooting routine to moderately complex desktop problems and delivering high-quality technical support to internal users and stakeholders.

Qualifications

• Provide phone and desktop support/consulting and resolve problems.
• Image and deploy computers for new hires and upgrades.
• Provide on-site desktop support and resolve problems.
• Interface with other support groups to resolve problems.
• Troubleshoots routine to moderately complex desktop problems.

Responsibilities

• Provide phone and desktop support to users and resolve issues.
• Image and deploy computers for new hires and upgrades.
• Collaborate with IT teams to diagnose and fix hardware/software problems.
• Deliver on-site desktop support and maintain equipment.
• Troubleshoot and resolve routine to moderately complex desktop problems.

Skills

Phone support

Desktop support

Problem resolution

On-site support

Troubleshooting

Tools

Imaging tools

Hardware deployment

Job description

Collabera, established IT staffing leader since 1991, offers comprehensive IT staffing and services with a large network of professionals and offices. This position provides phone and desktop support, imaging and deployment for new hires, on-site and remote assistance, and collaboration with other support groups to resolve issues.

The role involves troubleshooting routine to moderately complex desktop problems and delivering high-quality technical support to internal users and stakeholders.