Hybrid Desktop Support & IT Onboarding Specialist

Carnegie-Learning; Pittsburgh (Allegheny County); Hybride; USD 55 000 - 70 000; Plein temps

Résumé du poste

Carnegie Learning in Pittsburgh is seeking a Desktop Support Analyst to own end-user desktop support, hardware issuance, and the onboarding/offboarding process. This hybrid role requires you to come into downtown Pittsburgh 2-3 days weekly and collaborate with IT leadership.

You will manage computer images, set up AD, Exchange, Google Workspace accounts, troubleshoot issues, and provide timely responses. The ideal candidate has an Associates degree, 2+ years in desktop support, and strong

Qualifications

• Associates Degree in related technology field.
• 2+ years of desktop support experience.
• Experience with Windows and Mac OS X installation/configuration.
• Knowledge of Active Directory, Exchange and Google Workspace.
• Excellent oral communication and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsabilités

• Manage and maintain computer images, issuance of hardware, and staff training on installed software.
• Setup staff accounts for AD, Exchange, Google, and other systems as necessary.
• Troubleshoot end user issues with corporate business applications and hardware via phone and email.
• Onboard and offboard staff as necessary.
• Regular weekly reports to management.

Connaissances

Windows/macOS setup

Active Directory

Exchange

Google Workspace

Customer service

Communication

Multitasking

Onboarding/offboarding

Formation

Associate's degree in related field

Description du poste

Carnegie Learning in Pittsburgh is seeking a Desktop Support Analyst to own end-user desktop support, hardware issuance, and the onboarding/offboarding process. This hybrid role requires you to come into downtown Pittsburgh 2-3 days weekly and collaborate with IT leadership.

You will manage computer images, set up AD, Exchange, Google Workspace accounts, troubleshoot issues, and provide timely responses. The ideal candidate has an Associates degree, 2+ years in desktop support, and strong