Application Support Engineer

Collabera; Highlands Ranch (CO); On-site; USD 80,000 - 95,000; Full time

Job summary

A leading IT staffing firm in Highlands Ranch, CO, is seeking an experienced Application Support Engineer for a night shift role. The ideal candidate will have over 4 years of software development and application support experience. You will support and stabilize critical applications while performing maintenance activities, root cause analysis, and automation tasks. Knowledge of .NET, SQL, and Windows environments is essential. This position offers the opportunity to work in a dynamic 24/7 environment.

Qualifications

• 4+ years of software development experience.
• 2+ years of experience in .NET, SQL, C#, and application support.
• Knowledge of SQL Server 2005/2008 databases.

Responsibilities

• Support critical applications and ensure their stability.
• Engage in automation activities and perform root cause analysis.
• Write and maintain scripts to monitor system activity.

Skills

Application Support

Troubleshooting

Communication Skills

Root Cause Analysis

Tools

SQL Server

.NET

PowerShell

Visual Studio

Job description

We provide cost-effective, high quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years.

Job Description

THE OPPORTUNITY:

Job Title: Application Support Engineer
Duration: 11/04/2016 with possible extension.
Location: Highlands Ranch, CO
Timings: Night Shift

The Production Support group prides itself in keeping the applications and systems of organization up and running to cater to the 24*7 needs of the business.

• Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations.
• We seek an experienced IT professional to join us as an application support engineer working in the Open Systems Operations group. Candidate must have 4+ years of software development and application support experience, configuring, and troubleshooting software applications, systems, databases and associated devices. In addition to delivering technically, the candidate should be self-motivated, and have excellent interpersonal communication skills.

Qualifications

Must Have:

• This is a night shift position
• Must have 4 years of System Analyst experience with 2+ years of .NET, SQL, C#, SQL Server 2005/2008, Windows 2003/2008 and IIS 7/8, and application support experience.
• Also, 2+ years of Powershell, VB, and monitoring tools experience

Qualifications - External:

• 4+ years’ experience in Software Development.
• Experience working in 24*7 environments will be a key to this role.
• At least 2 years’ experience programming in Visual Studio .Net, C#.Net, & SQL
• Experience working with SQL Server 2005/2008 Database, Reporting Services and Analysis Services
• Thorough knowledge of Windows 2003/2008 & IIS 7/8.
• Experience in scripting against windows i.e. PowerShell, VB
• Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects
• Knowledge of monitoring tools, alert escalation, customer / vendor management etc.
• Build tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups