First-Line IT Helpdesk Specialist

Collabera; City of Albany (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Collabera is seeking a Helpdesk Associate Analyst in Albany, NY for a 9+ month position. This entry-level role requires an IT Associate, Bachelor's degree, or IT certification. The successful candidate will provide technical support for desktop, laptop, printer, and network issues primarily via phone, handling around 25-40 calls per day.

Qualified applicants will possess 1 to 3 years' experience in a Helpdesk or Customer Service environment and must be proficient in troubleshooting and customer interactions. This role aims for high-first call resolution and quality scores.

Qualifications

• Entry level position requiring IT Associate, Bachelor's degree or IT Certification or equivalent experience.
• 1 to 3 years’ experience in a Helpdesk or Customer Service environment.

Responsibilities

• Provide technical support for laptop, desktop, printer, and network connectivity issues.
• Handle incoming calls, average 25-40 calls per day.
• Document calls and troubleshooting steps in Service Manager.

Skills

Technical Phone Support

Troubleshooting

Customer Service

Education

IT Associate, Bachelor’s degree or IT Certification

Job description

Collabera is seeking a Helpdesk Associate Analyst in Albany, NY for a 9+ month position. This entry-level role requires an IT Associate, Bachelor's degree, or IT certification. The successful candidate will provide technical support for desktop, laptop, printer, and network issues primarily via phone, handling around 25-40 calls per day.

Qualified applicants will possess 1 to 3 years' experience in a Helpdesk or Customer Service environment and must be proficient in troubleshooting and customer interactions. This role aims for high-first call resolution and quality scores.