Entry-Level IT Help Desk Analyst – Enterprise Support

Collabera; Brooklyn (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Collabera is looking for an entry-level position for a technical support role in Brooklyn, Ohio. This role requires proficient computer skills and aims to help resolve issues related to desktops, laptops, printers, and networks.

Ideal candidates will have IT-related education, effective communication skills, and the ability to work efficiently in a fast-paced environment. The company offers support to its internal workforce from a Technology Service Desk operating 24/7.

Qualifications

• 1 to 3 years' experience in a Helpdesk or Customer Service environment.
• Ability to work in a fast-paced and high-volume environment.

Responsibilities

• Provide technical support for laptop, desktop, printer, ATM, and network connectivity issues.
• Focus on technical phone support to internal workforce.

Skills

Effective telephone skills

Effective communication skills

Strong knowledge of standard PC hardware

Effective problem determination skills

Effective listening skills

Education

IT Associates or Bachelor's degree

IT Certification

Job description

Collabera is looking for an entry-level position for a technical support role in Brooklyn, Ohio. This role requires proficient computer skills and aims to help resolve issues related to desktops, laptops, printers, and networks.

Ideal candidates will have IT-related education, effective communication skills, and the ability to work efficiently in a fast-paced environment. The company offers support to its internal workforce from a Technology Service Desk operating 24/7.