Desktop Support Lead — Navy IT & Security Ops

Leidos LLC; San Diego (CA); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave

Retirement plan

Income protection

Job summary

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Point Loma, San Diego. You will provide direct desk-side IT support to end users, troubleshoot hardware and software issues, and ensure secure, reliable operations in a high-security government environment.

This role requires US citizenship, DoD Secret clearance, HS diploma with 4+ years of IT experience, and DoD 8570 IAT II: Security+ or higher.

Qualifications

• US citizenship required.
• DoD Secret clearance required.
• HS diploma with 4+ years of relevant IT experience.
• DoD 8570 IAT Level II: Security+ or higher.
• Excellent customer service and communication skills.
• Strong IT enterprise operations experience.

Responsibilities

• Provide direct desk-side IT support to government customers.
• Ensure compliance with SLAs across distributed site locations.
• Escalate critical security events and coordinate IA response.
• Coach and mentor technicians and document processes.
• Manage KeePass access and data calls; support NIPR/SIPR.
• Troubleshoot hardware and software issues and resolve user problems.
• Support 24/7 operations, including occasional overtime and weekend shifts.

Skills

Desktop support

Customer service

Communication skills

DoD Secret Clearance

Security+

IT Enterprise Operations

VIP support

Education

HS diploma

Tools

HPSM

KeePass

Job description

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Point Loma, San Diego. You will provide direct desk-side IT support to end users, troubleshoot hardware and software issues, and ensure secure, reliable operations in a high-security government environment.

This role requires US citizenship, DoD Secret clearance, HS diploma with 4+ years of IT experience, and DoD 8570 IAT II: Security+ or higher.