Help Desk Technician / Onsite in South Phoenix

Kelly Services; Phoenix (AZ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation Time

Stock Options

Job summary

Kelly Services in Phoenix, AZ is seeking a Help Desk Support Technician to join its onsite IT team. This is a full-time role supporting a multi-location organization as it modernizes its technology capabilities.

You will provide Tier 1 support for Microsoft 365, Active Directory, Windows 10/11, and end-user hardware, across multiple sites, handling onboarding/offboarding and IT rollout projects.

Qualifications

• 1+ year of Help Desk or Desktop Support experience.
• Experience supporting Microsoft 365 environments.
• AD user administration and account management.
• Windows 10/11 troubleshooting.
• Experience supporting desktop and laptop hardware.
• Knowledge of monitors, docking stations, printers, and peripherals.
• Strong communication and customer service skills.
• Ability to prioritize and manage multiple support requests.

Responsibilities

• Provide Tier 1 help desk support across Windows and Microsoft 365.
• Assist with Active Directory user administration.
• Deploy hardware and participate in IT projects.
• Support end-user devices across multiple sites.
• Manage onboarding and offboarding activities.
• Collaborate with IT team on infrastructure modernization efforts.

Skills

Help desk

Microsoft 365

Active Directory

Windows 10/11

Desktop hardware

Peripherals

Customer service

Multi-site support

Tools

NinjaOne

Job description

$55000 - $70000

A growing provider of print, brand management, secure mailing, and enterprise communications services is currently looking to hire a Help Desk Support Technician to join its team in Phoenix, AZ. This is a full-time onsite role supporting a multi-location organization that is expanding its internal technology capabilities and investing in IT modernization initiatives.

The position will provide Tier 1 support across Microsoft technologies, business-critical applications, and specialized production equipment. This individual will assist employees across multiple sites, manage user onboarding and offboarding activities, maintain end-user hardware, and support workstation deployments and technology rollout projects as the organization continues enhancing its infrastructure and support operations.

Required Skills & Experience

• 1+ years of Help Desk, Desktop Support, or IT Support experience
• Experience supporting Microsoft 365 environments
• Active Directory user administration and account management
• Windows 10 and Windows 11 troubleshooting experience
• Experience supporting desktop and laptop hardware
• Knowledge of monitors, docking stations, webcams, printers, and related peripherals
• Strong communication and customer service skills
• Ability to prioritize and manage multiple support requests

Desired Skills & Experience

• CompTIA A+, Network+, or Security+ certification
• Experience with NinjaOne or a similar ticketing platform
• Basic networking knowledge
• Experience supporting printers or production-focused environments
• Interest in progressing toward Infrastructure or Systems Administration responsibilities

What You Will Be Doing

Tech Breakdown

• 70% Windows Desktop Support & Microsoft 365
• 20% Active Directory & User Administration
• 10% Hardware Deployment & IT Projects
• Daily Responsibilities
• 90% End-User Technical Support
• 10% Project Work & Team Collaboration

The Offer

• Bonus eligible
• You will receive the following benefits:
• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.