Desktop Support Specialist

AppleOne Employment Services; Gilbert (AZ); On-site; USD 34,000 - 40,000; Full time

Job summary

AppleOne Employment Services in Gilbert, AZ seeks a Desktop Support Specialist to be the primary IT support resource for a 200+ person facility, managing desktop support, handling tier 1-3 issues, and maintaining high service standards.

This role requires self-sufficiency, strong communication, and a focus on customer service as you lead IT projects and ensure SLA compliance across Windows and Mac environments.

Qualifications

• 3+ years of corporate desktop support experience.
• Proficiency with Windows and Mac hardware troubleshooting.
• Experience with SCCM, Intune, and PowerShell.
• Bachelor's degree or equivalent experience.

Responsibilities

• Provide desktop support for Windows and Mac environments.
• Handle tier 1-3 issues and complex problem resolution.
• Create, modify, and deactivate Active Directory accounts.
• Manage endpoint security programs and system migrations.
• Install, configure, and troubleshoot hardware and software.
• Coordinate repairs for equipment under third-party maintenance agreements.
• Provide remote support via phone and desktop sharing applications.
• Lead IT projects including system rollouts and upgrades.
• Maintain SLA compliance for all tickets.
• Troubleshoot network connectivity, printer, and wireless issues.

Skills

Active Directory

SCCM

Intune

PowerShell

Office 365

Teams administration

Remote support

SLA management

Customer service

Education

Bachelor's degree

Tools

Dynamics 365

Five9

Cisco networking

Aruba networking

Job description

Desktop Support Specialist - Gilbert, AZ

Compensation: $25-$29/H

Position Overview:

We are seeking an experienced Desktop Support Specialist to serve as the primary IT support resource for our Gilbert office location. This role requires a self-sufficient professional who can independently manage all desktop support functions for a 200+ person facility while maintaining high service standards and building strong relationships with end users.

Key Responsibilities:

• Provide comprehensive desktop support for Windows and Mac environments
• Handle tier 1-3 technical issues and complex problem resolution
• Create, modify, and deactivate Active Directory accounts
• Manage endpoint security programs and system migrations
• Install, configure, and troubleshoot hardware and software
• Coordinate repairs for equipment under third-party maintenance agreements
• Provide remote support via phone and desktop sharing applications
• Lead and contribute to IT projects including system rollouts and upgrades
• Maintain SLA compliance for all assigned tickets
• Troubleshoot network connectivity, printer issues, and wireless problems

Required Qualifications:

• Minimum 3 years of corporate desktop support experience
• Proficiency with Microsoft systems including SCCM, Intune, and PowerShell
• Strong Active Directory administration skills
• Experience with Office 365 and Teams administration
• Knowledge of Windows and Mac hardware troubleshooting
• Mobile device setup and troubleshooting experience
• Bachelor's degree in computer-related field or equivalent experience

Preferred Qualifications:

• Experience with Dynamics 365 and Five9 call center systems
• Familiarity with Cisco and Aruba network equipment
• Previous experience as sole IT support for a business location
• Project management experience with system implementations

Position Requirements:

This position requires a driven, accountable individual who can work independently as the only onsite IT support person. The successful candidate must demonstrate strong communication skills, proactive problem-solving abilities, and a commitment to providing exceptional customer service.

CORE COMPETENCIES

• Self-sufficiency and independent problem-solving
• Relationship building and proactive issue identification
• Active Directory expertise
• Microsoft endpoint management (SCCM, Intune, PowerShell)
• Tier 2/3 technical troubleshooting capabilities
• Business systems experience (Dynamics 365, Five9)
• IT project participation and implementation
• Ticket management and SLA compliance
• Remote support and communication skills
• Mac devices and network equipment familiarity