Onsite IT Field Tech – Windows/macOS & VIP Support

HCLTech; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with match

Medical/dental/vision coverage

PTO

Paid holidays

Job summary

HCLTech is seeking an IT Field Services & Onsite Support Technician to provide hands-on technical support at client locations. This role combines onsite and remote support to ensure reliable IT operations with a strong customer focus.

You will install, configure, image, and support Windows and macOS, troubleshoot hardware, software, printers, networks, and AV, and coordinate with internal teams and vendors. A valid driver’s license is required.

Qualifications

• 3–5 years of IT field/deskside support experience.
• Strong troubleshooting skills (Windows, macOS).
• Experience with OS imaging and deployments.
• Networking fundamentals (TCP/IP, DNS, DHCP).
• Excellent customer service and communication skills.

Responsibilities

• Provide onsite IT support at client locations.
• Install, configure, image, and support Windows & macOS systems.
• Troubleshoot hardware, software, printer, network, and AV issues.
• Perform “hands & feet” support for network installations and testing.
• Coordinate with internal IT teams and third-party vendors.
• Manage IT assets, inventory, hardware refresh, and depot operations.
• Deliver VIP/executive support as needed.
• Update and resolve tickets within SLA, maintaining low backlog.

Skills

Troubleshooting

Windows/macOS support

OS imaging

Networking basics

Customer service

Job description

HCLTech is seeking an IT Field Services & Onsite Support Technician to provide hands-on technical support at client locations. This role combines onsite and remote support to ensure reliable IT operations with a strong customer focus.

You will install, configure, image, and support Windows and macOS, troubleshoot hardware, software, printers, networks, and AV, and coordinate with internal teams and vendors. A valid driver’s license is required.