Deskside Support Engineer - Windows & Mobile Expert

HCLTech; Phoenix (AZ); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Life Insurance

AD&D

Disability Insurance

Employee Assistance Program

401(k)

PTO

Paid Holidays

Job summary

HCLTech is seeking an IT Support Specialist in Phoenix to provide end-user computing support across desktops, laptops, and mobile devices. You will handle Level 1/2 break/fix, configure devices, and assist with OS upgrades, login issues, and connectivity problems.

Responsibilities include remote and deskside support, documenting incidents in ServiceNow, and maintaining equipment inventory. Strong communication and problem-solving skills are essential for supporting executives and staff.

Qualifications

• Experience providing Level 1/2 desktop and mobile support.
• Ability to diagnose hardware/software issues using diagnostic tools.
• Familiarity with modern cloud desktop management (Office 365, OneDrive).

Responsibilities

• Provide Level 1/2 break/fix support for desktops, laptops, and mobile devices.
• Deliver remote and deskside support to end users and VIP users.
• Document incidents in ticketing systems (e.g., ServiceNow).
• Manage inventory, devices, and spare components per policy.
• Communicate effectively across all organizational levels.

Skills

End-user support

Windows 10/11 support

Remote support

SCCM basics

Ticketing systems

Communication skills

VIP user support

Tools

ServiceNow

Office 365

Job description

HCLTech is seeking an IT Support Specialist in Phoenix to provide end-user computing support across desktops, laptops, and mobile devices. You will handle Level 1/2 break/fix, configure devices, and assist with OS upgrades, login issues, and connectivity problems.

Responsibilities include remote and deskside support, documenting incidents in ServiceNow, and maintaining equipment inventory. Strong communication and problem-solving skills are essential for supporting executives and staff.