End-User Tech Specialist: Windows, Mac & iPhone

HCLTech; Washington (District of Columbia); Hybrid; USD 70,000 - 100,000; Full time

Job summary

HCLTech seeks a hands‑on Deskside Engineer to provide end‑user support across Windows 11, Mac devices, and iPhone for enterprise users. You will resolve incidents, assist with onboarding/offboarding, and collaborate with Service Desk, Network, Security, and Asset teams to ensure a stable user experience.

Responsibilities include deskside and remote support, device lifecycle coordination, and VIP support with strong ticket hygiene.

Qualifications

• Bachelor's degree in Computer Science, IT, Electronics, or related field preferred.
• 3+ years hands‑on end‑user computing or deskside support in enterprise environment.
• Experience supporting Windows 11, macOS, and iPhone/iOS devices for corporate users.
• Microsoft certification such as M365 Fundamentals, Endpoint Administrator, or Windows client support preferred.
• Apple certification such as Apple Device Support, Apple Deployment and Management, ACSP, Jamf 100/200 preferred.
• Experience in regulated/audit‑driven environments is preferred.
• Strong customer service mindset with clear communication.
• Ability to explain technical steps in simple language to business users.
• Strong ownership, follow‑up, and ticket hygiene.
• Ability to prioritize VIP and SLA‑sensitive issues.
• Collaboration with Service Desk, L2/L3, Security, Network, Asset, and Telecom teams.

Responsibilities

• Provide deskside and remote support for Windows 11 laptops/desktops, Macs, iPhones, printers, and peripherals.
• Troubleshoot hardware, OS, application, profile, login, performance, VPN, Wi‑Fi, Outlook, Teams, OneDrive, printing, and connectivity issues.
• Support macOS and Apple hardware including FileVault, local profiles, deployment, and Jamf/Intune management.
• Assist with Intune, Jamf Pro, Apple Business Manager, profiles, compliance, and patch status checks.
• Manage device provisioning, imaging, asset tagging, inventory validation, warranty coordination, onboarding/offboarding.
• Provide VIP support with proactive updates and clear follow‑through until resolution.
• Maintain SOPs, knowledge articles, troubleshooting guides, and issue trends.

Skills

Windows 11

MacOS

iOS devices

Intune/Jamf

MDM management

ITSM/ServiceNow

VPN/Wi‑Fi

Office 365

Education

Bachelor's degree preferred

Tools

Jamf Pro

Apple Business Manager

Microsoft Intune

Autopilot

SCCM

ServiceNow

PowerShell

Job description

HCLTech seeks a hands‑on Deskside Engineer to provide end‑user support across Windows 11, Mac devices, and iPhone for enterprise users. You will resolve incidents, assist with onboarding/offboarding, and collaborate with Service Desk, Network, Security, and Asset teams to ensure a stable user experience.

Responsibilities include deskside and remote support, device lifecycle coordination, and VIP support with strong ticket hygiene.