Desktop Support Engineer – Onsite & Remote IT

Axiom Technologies Pty Ltd.; Omaha (NE); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Axiom Technologies in Omaha, Nebraska seeks an IT Desk/Technician to provide onsite and on-call end-user support. You will resolve issues across desktops, laptops, printers and mobile devices to ensure timely, accurate service delivery for staff.

Responsibilities include OS/software installation and maintenance (Windows/macOS/Linux), asset inventory, onboarding/offboarding, VPN and remote connectivity support, and collaboration with other IT teams while following security policies.

Qualifications

• Bachelor’s degree in CS, IT, or related field or equivalent experience.
• 2+ years in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Communication skills

Interpersonal skills

Troubleshooting

Problem-solving

Education

Bachelor’s degree in Computer Science/Information Technology or related field

Tools

ServiceNow

Zendesk

JIRA

SCCM

Intune

JAMF

Job description

Axiom Technologies in Omaha, Nebraska seeks an IT Desk/Technician to provide onsite and on-call end-user support. You will resolve issues across desktops, laptops, printers and mobile devices to ensure timely, accurate service delivery for staff.

Responsibilities include OS/software installation and maintenance (Windows/macOS/Linux), asset inventory, onboarding/offboarding, VPN and remote connectivity support, and collaboration with other IT teams while following security policies.