Desktop Support Engineer — Multi-OS, Onsite & Remote

Axiom Technologies; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Axiom Technologies is seeking an IT Desktop Support Engineer to provide onsite and on-call technical support across the organization's desktop environment. The role emphasizes timely resolution of incidents and quality service delivery to end-users.

The successful candidate will install and maintain operating systems, troubleshoot hardware and software, and assist with onboarding, asset management, and security compliance. Experience with VPN and remote access is a plus.

Qualifications

• Bachelor’s degree in CS/IT or related field or equivalent experience.
• 2+ years in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain Windows/macOS/Linux operating systems and software.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations, including accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or projects.
• Follow security protocols and assist with antivirus, patching, and data protection.

Skills

Strong communication

Troubleshooting

Interpersonal skills

Team collaboration

On-call support

Education

Bachelor's degree in CS/IT or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is seeking an IT Desktop Support Engineer to provide onsite and on-call technical support across the organization's desktop environment. The role emphasizes timely resolution of incidents and quality service delivery to end-users.

The successful candidate will install and maintain operating systems, troubleshoot hardware and software, and assist with onboarding, asset management, and security compliance. Experience with VPN and remote access is a plus.