Desktop Support Engineer: Windows, Mac, Remote

Axiom Technologies Pty Ltd.; Millsboro, Northern (DE, KY); Hybrid; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Axiom Technologies is seeking a capable IT Technician to coordinate from simple activities to complex plans and provide onsite/on-call support within our desktop computing environment. You will respond to requests via ticketing, phone, or in-person, install and maintain OS and software, and assist with onboarding and security protocols.

The role requires a Bachelor's degree or equivalent IT experience, 2+ years in desktop support, strong Windows/Office 365 knowledge, and solid troubleshooting

Qualifikationen

• Bachelor’s degree or equivalent experience in CS/IT or related field.
• 2+ years in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and networking basics.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Aufgaben

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Kenntnisse

Windows OS

Office 365

Networking basics

Troubleshooting

Communication skills

Ausbildung

Bachelor’s degree in Computer Science / IT or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Jobbeschreibung

Axiom Technologies is seeking a capable IT Technician to coordinate from simple activities to complex plans and provide onsite/on-call support within our desktop computing environment. You will respond to requests via ticketing, phone, or in-person, install and maintain OS and software, and assist with onboarding and security protocols.

The role requires a Bachelor's degree or equivalent IT experience, 2+ years in desktop support, strong Windows/Office 365 knowledge, and solid troubleshooting