Desktop Support Engineer — Onsite & Remote IT Support

Axiom Technologies Pty Ltd.; Baton Rouge (LA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Axiom Technologies Pty Ltd. in Baton Rouge is seeking a capable Desktop Support Specialist to provide onsite and remote end-user assistance across the organization's computing environment.

Responsibilities include handling desktop, laptop, printer, and mobile device support, configuring new workstations, and maintaining accurate asset documentation while following security and patching policies. Strong communication and troubleshooting skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
• 2+ years in desktop support, helpdesk, or IT technician roles.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level desktop support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Communication

Troubleshooting

Teamwork

Education

Bachelor's degree in Computer Science/IT

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies Pty Ltd. in Baton Rouge is seeking a capable Desktop Support Specialist to provide onsite and remote end-user assistance across the organization's computing environment.

Responsibilities include handling desktop, laptop, printer, and mobile device support, configuring new workstations, and maintaining accurate asset documentation while following security and patching policies. Strong communication and troubleshooting skills are essential.