Desktop Support Engineer II - Windows, Networking & Helpdesk

The CORE Institute; Jacksonville (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

The CORE Institute is hiring an IT/Desktop Support specialist to install, configure, maintain, and troubleshoot Windows-based computers and peripheral devices in a healthcare environment.

You will support business applications, manage helpdesk tickets, document tasks, track assets, and ensure confidentiality and high customer satisfaction. 2-4 years of IT/Desktop Support experience and MS Office knowledge required.

Qualifications

• High school diploma/GED or equivalent working knowledge preferred.
• 2-4 years of experience in IT/Desktop Support; proficient with Windows OS.
• Healthcare IT experience is preferred.
• Knowledge of Microsoft Office software.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows-based computers and peripheral devices.
• Install, maintain, and troubleshoot business applications.
• Architect wireless and network solutions.
• Create printer mappings for clinical systems.
• Escalate hardware/software issues to manufacturers as needed.
• Manage user issues via IT/Facilities helpdesk ticketing system.
• Document daily tasks and create user documentation.
• Track company assets through inventory databases.
• Maintain confidentiality and high level of customer satisfaction.

Skills

Task organization

Customer service

Problem-solving

Team player

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Job description

The CORE Institute is hiring an IT/Desktop Support specialist to install, configure, maintain, and troubleshoot Windows-based computers and peripheral devices in a healthcare environment.

You will support business applications, manage helpdesk tickets, document tasks, track assets, and ensure confidentiality and high customer satisfaction. 2-4 years of IT/Desktop Support experience and MS Office knowledge required.