Desktop Support Engineer II - Windows & Healthcare IT

The CORE Institute; Danbury (CT); On-site; USD 40,000 - 65,000; Full time

Job summary

The CORE Institute in Danbury, CT is seeking an IT/Desktop Support professional to install, maintain, and troubleshoot Windows computers, business applications, and peripherals. The role supports clinicians and staff to ensure secure and efficient workflows.

You will manage tickets via the IT/Facilities helpdesk, document tasks, track assets, and contribute to network and telephony knowledge. A high school diploma is preferred with 2–4 years of IT experience; Healthcare IT experience is a plus.

Qualifications

• 2–4 years of experience in IT/Desktop Support.
• Proficient with Windows operating systems.
• Intermediate skills with Microsoft Office Professional Suite.
• Healthcare IT Experience is preferred.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows-based computers and peripherals.
• Install, maintain, and troubleshoot business applications.
• Architect wireless and network solutions.
• Create printer mappings for clinical systems.
• Escalate errors to hardware and software manufacturers as necessary.
• Manage user errors and requests through IT/Facilities helpdesk ticketing system.
• Document daily tasks and create user documentation as needed.
• Track company assets through inventory database timely and accurately.

Skills

Organizing tasks/work orders

Customer service skills

Problem-solving

Safe operating environment

Education

High school diploma/GED

Tools

Microsoft Office

Job description

The CORE Institute in Danbury, CT is seeking an IT/Desktop Support professional to install, maintain, and troubleshoot Windows computers, business applications, and peripherals. The role supports clinicians and staff to ensure secure and efficient workflows.

You will manage tickets via the IT/Facilities helpdesk, document tasks, track assets, and contribute to network and telephony knowledge. A high school diploma is preferred with 2–4 years of IT experience; Healthcare IT experience is a plus.