Desktop Support Engineer (3-Month Contract) – North Little Rock – Arkansas – USA

Axiom Technologies Pty Ltd.; North Little Rock (AR); On-site; USD 30,000 - 47,000; Full time

Job summary

Axiom Technologies is hiring IT Desktop Support Engineer – L1 to assist a healthcare client across multiple locations in the United States. This 3-month independent contractor role covers device setup, deployment and on-site support, including go-live readiness and hypercare follow-up.

The position requires hands-on experience with end-user devices, printers and workstations, and is onsite at client locations. Vaccination/compliance prerequisites apply for healthcare environments.

Qualifications

• Experience in IT desktop support and field support environments.
• Familiarity with end-user devices, printers, scanners and basic network connectivity.
• Healthcare environment experience is a plus.
• Epic Go-Live or Hypercare experience is a plus.

Responsibilities

• Support device setup, installation, configuration and connectivity.
• Execute multi-device deployments for scanners, printers and workstations.
• Provide go-live readiness and hypercare support during deployments.
• Troubleshoot hardware, software, connectivity and end-user issues on-site.
• Work with healthcare client in various US locations.

Skills

IT Desktop Support

Field Support

Service Desk

End-User Devices

Printer Deployment

Device Installations

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

Hiring: IT Desktop Support Engineer – L1 | 3-Month Project | Multiple US Locations

Axiom Technologies is looking for IT Desktop Support Engineers (L1) to support a healthcare client across various locations in the United States.
Position: IT Desktop Support Engineer – L1
Duration: 3 Months
Extension: Possible based on project requirements
Engagement: 1099 Independent Contractor
Benefits: No benefits
Location: Various locations across the US

Scope of Work

• Support device setup, including installation, configuration, and connectivity.
• Perform multi-device deployments, including scanners, printers, WOWs, workstations, and related devices.
• Provide Epic Go-Live support and readiness assistance to ensure a seamless end-user experience during critical deployment phases.
• Perform post-deployment stabilization and troubleshooting for all deployed devices following rollout completion.
• Provide Hypercare support using a T&M model to enable rapid issue resolution and sustained operations.
• Troubleshoot hardware, software, connectivity, and end-user issues in a healthcare environment.
• Experience in IT Desktop Support / Field Support / Service Desk environments.
• Strong hands-on experience with device installation, configuration, deployment, and troubleshooting.
• Experience supporting printers, scanners, workstations, and other end-user devices.
• Healthcare/clinical environment experience is a plus.
• Epic Go-Live or Hypercare experience is a plus.
• Ability to work onsite at the assigned client location.

Healthcare Vaccination & Compliance Requirements

As this is a healthcare client project, selected candidates must be willing to complete/provide the required vaccinations, tests, and related compliance documentation, as applicable:

• MMR – Vaccination 1 of 2
• MMR – Vaccination 2 of 2
• Hepatitis B – Vaccination 1 of 3
• Hepatitis B – Vaccination 2 of 3
• Hepatitis B – Vaccination 3 of 3
• TB/PPD Skin Test – 7
• TB Chest X-Ray – One View
• Tdap

Candidates should be prepared to meet the healthcare client’s vaccination and occupational health requirements before or as part of the onboarding process.

Work Authorization

We are currently considering candidates who are:

Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them?