Desktop Support Engineer – Bossier, Louisiana – USA

Axiom Technologies; Louisiana, Northern (MO, KY); Hybrid; USD 34,000 - 55,000; Full time

Job summary

Axiom Technologies in Louisiana is seeking an on-site Desktop Support Engineer to provide first- and second-level IT support at client locations. The role focuses on triaging tickets, coordinating with technicians, and delivering timely resolutions for end-user issues.

The ideal candidate will resolve Windows, hardware, and network problems, install and configure hardware and software, communicate effectively with users, and maintain security procedures while supporting on-site operations.

Qualifications

• Strong knowledge of Windows desktop environments and OS troubleshooting.
• Experience diagnosing hardware issues and performing replacements.
• Basic LAN networking understanding and connectivity troubleshooting.
• Ability to diagnose printer and peripheral problems on-site.
• Excellent communication and customer service skills for on-site visits.
• Capable of working independently in field support scenarios.

Responsibilities

• Provide on-site desktop and IT support at the client location.
• Troubleshoot Windows desktops, laptops, and peripherals to resolution.
• Install, configure, and maintain hardware and software in enterprise env.
• Address network connectivity issues and LAN troubleshooting as needed.
• Assist with device setup, replacements, and hardware installations.
• Document service activities and communicate updates to the delivery team.
• Follow client policies and security procedures during tasks.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Printer & peripherals

Customer service

Independent on-site work

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Bossier, Louisiana – USA
Contract Type: Independent Contractor
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

The Desktop Support Engineer role is responsible for providing first- and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

Job Features

Job Category

Technical