Datacenter Technician

TECEZE; Hillsborough Township (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

TECEZE is seeking a skilled Data Center Engineer to provide on-site backup support. You will handle basic networking, data center operations, and hardware troubleshooting while acting as a liaison to remote teams and vendors.

The role requires 3–5+ years of IT infrastructure experience, familiarity with monitoring tools, ITSM platforms, and standard data center hardware. This hands-on position emphasizes clear communication and teamwork on-site in Hillsborough, NJ.

Qualifications

• 3–5+ years of IT infrastructure support experience.
• Hands-on data center operations and basic networking knowledge.
• Familiarity with monitoring tools and ITSM platforms.
• Experience with network devices (switches/routers) and VLANs.
• Basic knowledge of data center hardware and OS basics.

Responsibilities

• Serve as on-site backup support when the primary engineer is unavailable.
• Troubleshoot basic network devices (switches/routers) and VLAN assignments.
• Assist with Avaya VOIP, fiber link troubleshooting, and chassis blades replacement.
• Monitor UPS, PDU health, and data center environmental status during site visits.
• Collaborate with internal, customer, and vendor teams to resolve issues.
• Support ITSM ticketing in ServiceNow and document outcomes.

Job description

• Location: Hillsborough, NJ 08844 – On-site
• Experience: 3–5+ years

NOTE: The role is a Backup Support Engineer, which means this is not a regular daily job.

You will only be required to support when the primary engineer is not available.

Job Summary:

We are seeking a skilled Data center Engineer with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Job Description:

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Knowledge on Server Performance monitoring preferred